2/10 (不満)
2025年1月12日
I arrived to the property at 8.45pm. Signage like where to park etc. is non existant. Eventually I found the main building but it was dark and locked. Reception was not manned. I found a number to call but came throughj to a call centre in Amsterdam who directed me to a safe-deposit box that I opened with a code and found a note in Dutch and a key with a room number. There was also a map of the property. Eventually I came the closest I could to the building named and found that I had teh room key card but the door into the building was locked and I had no key. I called again the the call centre ans the put me on hold and then told me someone would be with me in 10-15 minutes. Actually it took 25 minutes for someone to arrive, he took me to the room but spoke no English but managed to explain that he was security only. In total it took me 1 hour and 35 minutes to get to me room.
I needed something from my car, but was afraid that if I went out I would not be able to get back in!
Next morning at around 8 I packed my bags and took them with me to go to reception and to eat breakfast that I had paid for. The recption was now open but unmanned and nobody around at all. No breakfast to be found either.
I have been travelling for 35 years and never had such a bad experience.
Akiva
Akiva、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
