2/10 (不満)
2025 年 8 月 10 日
The worst experience ever
It was probably the worst experience I have ever had - showed up to check in an hour after we should have as room wasn't ready , to then find at 5pm still not cleaned we had to stand outside the property as no where we could sit and were left out there till after 7pm at night I had my 2 children with me and had a full panic attack!! It was terrible, I thought we were stranded in London on a Saturday night!! We felt mislead as we thought it was a hotel it's a house!! With other people in it !!!! We spoke to another stressed couple thought the same as us, they left and found other accommodation.
Place felt so unsafe (back door was unlocked and opened ) and uncomfortable we had no choice but to stay and no other options available I spoke to someone from hotels.com then put us back onto property manager who gave us 10% back on one night - I was in such a state I just accepted and was frightened didn't know what to do???
My son woke up the next day with a red and swollen eye my face was swollen too had to take antihistamine! Never ever ever booking again, absolute nightmare!
Deborah
Deborah、2 泊の家族旅行
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