My friend and I booker the executive apartment which indicated it had 2 bedrooms and showed a picture of a full kitchen with full sized refrigerator and freezer. We needed the full refrigerator and freezer because we were shopping. Two days before our projected stay we got a message saying it only had one bed. Multiple messages back and forth indicated they would put another bed in the rooms for an extra $20. I finally relented as they indicated a full kitchen. The day of the reservation I was contacted by another person. He indicated they had to change the room and it would only have one bed. Again...I was back and forth stating our needs for 2 beds and kitchen. He showed me a picture of a kitchenette that had a small apartment sized frig with no freezer. We were wearing down and decided to take it as it was only the one night. Next thing I get an urgent message from Hotels.com that my reservation has been cancelled. Specifically "...HK hotel group cannot honor your upcoming booking on 1/8/25. Occasionally, properties have to change or modify bookings unexpectedly."
However. I went back on the app and they were advertising the same apartment we told was unavailable for the same day! If you do decided to stay here i would be aware of their bait and switch approach.
Carolyn
Carolyn、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 10 月 31 日
I reeceived just the address of this property, without a telephone or contact name.
No being familiar with the city, the taxi draver also was not able to find the address. So I ended up having to book a real hotel since I could not find the place. Honduras is not a developed country with precise address and GPS systems don’t necessarily always work like in developed countries. So when people reserve your place, please make sure you provide them with a contact name and number, so they can call you just in case they can’t find the place. You made me lose my money for no reason.
Saidou
Saidou、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 10 月 12 日
The apartment has comfort, cleanliness, and attention equal to or better than a 5-star hotel. Excellent place.