The pre-arrival information, attention, welcome, and room settling in were all very warm and pleasant. The hotel's location is superb. It's a 30-second walk to the old town. Our room was a two-story Ontas room with a city view. The design and quality were undeniable. My only negative comment about the room was that the air conditioning wasn't sufficient for the upstairs bedroom, but it wasn't unbearable. Breakfast, while limited in variety, was quite adequate and of high quality. Now, let's move on to this hotel's single most significant shortcoming. We stayed for three nights. By the end of the first day, our room was cleaned, our towels changed, and our bed made. However, on the second day, unfortunately, only clean towels were provided, and none were included. The dirty towels in the room weren't removed, the trash wasn't emptied, and the glasses weren't replaced. The next morning, we were told, "We're sorry we couldn't update your room due to the high volume of people," but unfortunately, this was a mistake I, and I think everyone, would understand. This mistake and this apology are completely unbecoming of this hotel, which is truly perfect in every way. However, I urge you not to give up on this hotel because of this mistake. Just talk about it when you log in and explain that you don't want to experience something like that. They will definitely listen to you and won't make the same mistake.
