2/10
The room was prepaid for in full prior to my arrival. I reached out to the property stating i’d be arriving later than expected due to a flight delay so they informed me on how to gain access upon my arrival. When I arrived at the property I was unable to get in because they did not leave the key for me so I was in PR at 2am trying to find a place to stay because my flight was delayed and came in so late! They did NOT refund me for this even though they said they would they keep refusing my refund request and lying about returning my credits for the night that I was unable to get in. Not only that, but they never followed up with me I had to continue to reach out to ask them for an update. They said the key was left in one of their other properties. But where’s my refund for your mess up?!!!! RIP OFF!!!!! Horrible management/service.
Tiana
6 泊の恋人との旅行