I have been using Quay Apartments on and off for the past 7 years and gradually the quality of both the standard of their customer service and apartments has declined. The apartment was cold and lacking in warmth both in temperature and empathy. Blank white walls with no pictures, no soft furnishings or rugs made the place echo and the lack of lamp shades made for harsh white light rather than a softer warmer welcoming atmosphere. The person checking me in could only shrug and the person on the end of the phone was glib and uninterested. I was told to ring 15 minutes ahead of arrival so I could be met at the RV. Did so and then waited 10 for the agent to arrive!
Just back from Dubai where the level of customer service far out strips anything we have in the UK and this experience just made the difference even more obvious.
宿泊されたお客様
2 泊の出張
10/10
Sean McLay
2 泊の出張
8/10
Rayan
1 泊旅行
10/10
Jón viðar
1 泊の家族旅行
8/10
宿泊されたお客様
2 泊の出張
8/10
+: God beliggenhet (der jeg fikk leilighet), nære offentlig transport - enkelt å komme seg til/fra flyplass/leilighet. Nytt bygg (deler av bygget ikke helt ferdig enda), slik at det ikke har rukket å bli så mye slitasje enda. Bygget har også felles gym, kinosal, spisesal/kjøkken.
-: Usikkert hvilket sted man kommer til å bo, dette kan endres ettersom de har flere lokasjoner i nærheten. Stedet jeg bodde hadde ikke oppvaskmaskin og ovn + vaskemaskin kunne ha trengt en grundig vask før nye gjester kommer
Thomas
12 泊旅行
8/10
Stephen
1 泊旅行
10/10
The property was very clean and communication was good 💯
Andrew
1 泊旅行
10/10
Friendly, hospitable and attentive. Property immaculate and as described. Highly recommended!
Theo
2 泊旅行
6/10
Stephanie
1 泊旅行
8/10
宿泊されたお客様
1 泊旅行
10/10
Total neu
Josef
2 泊の家族旅行
10/10
The staff were very helpful on check in. Called to give directions and then met us outside to show us in and how to use the key fobs etc
Only negative was there wasn’t a frying pan or any salt/pepper.
michael
1 泊の家族旅行
10/10
Property was of a high standard
Karen
1 泊旅行
10/10
Excellent communication with the lady that met us and showed us carpark, and room.
Paul
1 泊旅行
4/10
Roisin
1 泊旅行
2/10
IAN
1 泊旅行
10/10
Lovely apartment in a great location, very spacious apartment and very modern. Very close to shopping centre and lots of different restaurants. We walked to old trafford from here with no trouble at all. Would reccommend.
Miss
1 泊旅行
8/10
Mark
3 泊の出張
6/10
Martina
1 泊旅行
8/10
Handy location for Lowry and Media City and the staff were very nice and friendly. Apartment is clean and tidy. Bed small and not the most comfortable but okay for one night. An extra pillow would have been good.