6/10 (良い)
2025 年 7 月 27 日
Disappointing Stay-Misleading Listing &Lack of sup
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The site itself was clean, but unfortunately, the unit had no heating—something I wasn’t made aware of beforehand. With the weather sitting at just 8°C, it made for an extremely uncomfortable experience. I was very disappointed.
Additionally, the accommodation I booked—based on what was advertised online—was completely different from what I received. (Screenshot attached for what I booked) I was forced to stay in a very basic tent (see attached photo) that felt unsafe, especially as someone staying in this kind of environment for the first time. When I raised my concerns, the staff informed me they had no control over what Hotels.com displays on their site. Their proposed solution? A different room with heat—at an additional $135 per night. This felt deceptive and unfair.
To make matters worse, I tried contacting Hotels.com during check-in, but their phone lines were down. I received repeated messages stating they could not take calls. This added even more frustration to an already difficult experience.
Overall, this felt misleading and dishonest.
Moustafa
Moustafa、1 泊旅行
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