Shocked to find out there was no hot water in the showers only when we went to shower. Asked reception staff and they told us their water boiler had been broken for a while. The minifridge also doesn’t work in all rooms. Although the staff were understanding and accommodating and let us shower in another room, it was extremely frustrating that we weren’t told this at check in. They also said they had no rooms to switch us into. We got a family room with the sofa bed and there was no duvet for the sofa bed either. Overall, an extremely disappointing stay even if the staff were kind.
Alexander L
Alexander L、1 泊の家族旅行
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4/10 (まあまあ)
2025 年 6 月 17 日
Most disappointing. Booked as a Mercure hotel and expected Mercure standard. Air conditioning couldn’t be adjusted, both taps in the hand basin malfunctioned Paid for a double bed and were given two singles. Difficult to plug the kettle in with PowerPoint arrangement and no fridge, even though there was the space for it.
John
John、1 泊旅行
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2/10 (不満)
2025 年 6 月 16 日
Bad
Christopher
Christopher、3 泊の出張
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10/10 (最高に素晴らしい)
2025 年 6 月 15 日
Great place for transit from Heathrow. 20 minutes and 3 pounds gets you there on Bus 8. Serene setting on the Thames.
David
David、1 泊の出張
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4/10 (まあまあ)
2025 年 6 月 14 日
Freezing cold
There was no hot water and I was desperate for a bath after travelling.
Abigail
Abigail、1 泊旅行
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6/10 (良い)
2025 年 6 月 12 日
Restaurant was fab, food and drink was hreat. No lift to floors. Its no longer a Mecure hotel and also doesn't say 'Sunday' hotel outside.
Room was comfortable but with an overpowering smell of damp which transferred to ny clothes. Due to this i wouldn't choose to stay here again
Karen
Karen、1 泊の友人との旅行
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6/10 (良い)
2025 年 6 月 12 日
Not so good thought having a spare bed by the patio door was dangerous when getting out of bed. No room to move in the room
Maureen
Maureen、1 泊旅行
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8/10 (とても良い)
2025 年 6 月 5 日
Good midrange hotel, helpful staff
alex
alex、1 泊の出張
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2/10 (不満)
2025 年 6 月 3 日
I checked in late and had to wait a long time for the staff to check my room before I could check-in. The toilet was blocked, the water in the shower was cold and the door lock didnt operate properly. I would NOT recommend staying here.
Emilie
Emilie、1 泊の出張
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10/10 (最高に素晴らしい)
2025 年 5 月 28 日
What a brilliant hotel, good location, reasonable price, clean, great service, the lady on reception was really friendly and helpful from the moment I got there, would definitely go back.
Gary
Gary、3 泊旅行
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6/10 (良い)
2025 年 5 月 22 日
We only stayed one quick night, to be near the airport. The hotel location was lovely, on the water. The patio looked quaint, wish we could have arrived sooner. It was near a train that could have been a problem but we turned on white noise from our phones to drown it out.
Lucille
Lucille、1 泊旅行
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8/10 (とても良い)
2025 年 5 月 22 日
Hotel fine but Parking limited and be mineful of eagle eye system as even though paid for parking charged me on leaving and return which had to appeal to get removed
Wayne
Wayne、1 泊の出張
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6/10 (良い)
2025 年 5 月 19 日
Ravinder
Ravinder、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 17 日
Charlie
Charlie、1 泊旅行
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8/10 (とても良い)
2025 年 5 月 16 日
Clayton
Clayton、1 泊旅行
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2/10 (不満)
2025 年 5 月 16 日
Room needs cleaning
The staff were lovely. The public areas were clean and looked nice.
The room was a different story.
The bed, bed linen and towels were clean. However, one of the sockets had blown and had not been replaced.
The bathroom shower curtain rail and shower head were rusty.
The bathroom bin had not been emptied, neither had the bin been cleaned.
The bathroom mirror was murky.
There were pubic hairs on and under the toilet seat.
The toilet seat and soap dish were broken.
The room was overlooking the car park and not having air conditioning the window had to be kept open. The room was noisy and the occupant was unable to sleep due to the noise.
Richard
Richard、1 泊の出張
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8/10 (とても良い)
2025 年 5 月 13 日
Good but need an elevator
Convenient location for us. Nice view of the Thames. No elevator and not easy lugging suitcases up multiple stairs
Ben
Ben、1 泊旅行
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6/10 (良い)
2025 年 5 月 5 日
Stay in stains
1st room did not have a view stairs in front of window and I paid extra for a room with a river view which they did. Change the room the room that they put us in had a river side view with patio but no seating just a broken box
The room was not serviced after the 1st night and had to ask for towels and tea and coffee
john
john、2 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 5 日
A relaxing stay
Lovely river view and balcony with seating and super comfy bed! Really therapeutic will return and highly recommend the hotel !!
Tricia
Tricia、3 泊の家族旅行
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4/10 (まあまあ)
2025 年 5 月 4 日
Why so many names.
1st the name outside isn't Sunday its something else. Reception wasn't great. 24 hrs not!. The room was a double with river view so you expect a view. But nope outside was a public footpath were everyone could look in on you. Weeds everywhere and high in cut grass. The room was dated. No phone although they claim room service. We had 1 bath towel and 1 hand towel. No hanging hook for those either. The water was hot though. We had RM 4 which was ground level. And I thought a coffee outside over looking the Thames would make the trip but that didn't happen. The car park was full and there's a charge. Apart from reception other staff seemed fine and polite. The bed was comfortable and enough pillows. Bathroom was extremely dark with a few spot lights in the ceiling impossible to do make up with. And fitting that held shower head in place was broken. All in all would not stay there again. Hope this helps
Dawn
Dawn、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 4 日
Great location
Great value for money . Bed very comfortable. Location amazing.
Dawn
Dawn、1 泊旅行
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4/10 (まあまあ)
2025 年 5 月 1 日
J
J、1 泊旅行
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4/10 (まあまあ)
2025 年 4 月 29 日
If all you want is a comfy bed you’ll be ok
So I’ll start with what’s good - beds comfy, shower gel nice
That’s it
The hotel is very dirty
We only got one towel so had to go get another one
No hot water for shower in morning - got told oh we will move your room ( seemed to be a standard answer as this was offered to the people with ants in their room I didn’t see the point in moving rooms as how would that have water got asked to come back to see the manager before I left - surprisingly no one was around and reception locked
Ruth
Ruth、1 泊の友人との旅行
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8/10 (とても良い)
2025 年 4 月 28 日
Nice room and location
Very comfortable bed and nice location. Only negative is the fact that the mains radiator never came on and the front desk didn’t do anything about it when notified so was a little cold.
Shower was also difficult to turn off.