I've stayed here on several occasions and the staff has always been friendly and courteous. I will stay here again the next time I'm in the Mayfield Heights area for work.
Michael
Michael、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 12 日
Clean and friendly
Very clean throughout. Staff was very friendly. And the continental breakfast was a great value.
Mark
Mark、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 4 月 12 日
Nice Pool Broken Hot Tub
Where do I start it was fine when we check in but this morning when it was breakfast time I was unfortunately told we needed a voucher or have to pay out of pocket I had two rooms which bought same time but only one had 2 breakfast vouchers when it’s 6 of us so now I was stuck paying for everyone else’s meal which is crazy because why wasn’t that brought to my attention when I checked in the first day, I just don’t like how they work but other than that my kids had a good time in the pool but definitely not coming back also asked for late check out they agreed then gets a nasty phone call from front desk saying it’s time to go like I didn’t call down there to ask for a 1pm check out but unfortunately, the rude lady on the phone said it was time to go now which was 12 PM 1st time there last time there.. but y’all enjoy
Mariah
Mariah、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 4 日
The stay was ok. The hotel was a little outdated and the beds were very squeaky, just sitting on them.
Joseph
Joseph、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 23 日
Not at all satisfied
We booked this hotel specifically for the pool and hot tub. At check in, we asked where the pool was and she gave directions without mentioning that the hot tub was empty and the pool was filthy, freezing cold and obviously had not been I use for quite some time. There was a gross bandage and clump of black hair floating in the cold and dirty pool. We went back to our room took our bathing suits off and listened to a 3year old cry for an hour because we couldn’t swim. The staff seemed nonexistent and when I did get someone to check us in she was not friendly.
Nancy
Nancy、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 16 日
Great place to stay!!
It was a work trip. I love not leaving the hotel for dinner.
The menu was rather limited and I'm gluten free but Reynard, the server, helped me sift through. Gotta say the chicken wings and Ceasar salad were perfect!
Teri
Teri、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 24 日
Paula
Paula、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 23 日
Mark
Mark、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 9 日
Lobby looked a mess and the pool wasn’t functional
Sorivel
Sorivel、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 3 日
Everything was great except the AC unit in the room was incredibly loud upon startup - woke me up every time it kicked on
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 3 日
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 1 月 21 日
The staff are great! Very responsive and helpful. The property really needs updating, especially the rooms. The lighting in the rooms is also really poor.
Natalie
Natalie、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 1 月 14 日
Judy
Judy、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 12 日
HVAC in room was not working properly. Temps in teens outside. Notified front desk.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 10 日
JASON
JASON、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 9 日
Everything was nice, clean and comfortable. Slept like a log very comfy bed. The only complaint I could have was really looking forward to the hot tub and it was empty and not working.
Lori
Lori、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 4 日
Ferris
Ferris、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 30 日
The staff was amazing. Highly recommend you pay the extra for breakfast. I had an omelette with a side of bacon made fresh and it was extremely worth it. Hotel is clean and the room we booked had plenty of space.
We did book this place specifically for the bar/restaurant and hot tub but the bar/restaurant is apparently not open on Sunday's and the hot tub I was told hasn't worked in years which was a bummer.
Overall very pleased except for those two things. I would suggest them to remove the hot tub from their options because we did pick this location mainly for that reason
Kelley
Kelley、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 13 日
John
John、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024 年 12 月 8 日
Susan
Susan、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 12 月 8 日
When we got to the hotel the night clerk gave us a keycard and when I asked about breakfast he said I needed to pay a fee.
I stated to him that I already payed for a breakfast the next day and he stated that " I did not".
So I just assumed I would lose money since I tried to show him the invoice on my phone.
When we got to the 1rst room it had a broken lamp with the bulb hanging out and the refrigerator was broke and freezing over.
When I notified the night clerk of the room condition he gave me a key to a 2nd room.
When I got to the second room the door was already opened and the lights were all on.
The bed looked like someone was already sleeping in it and the bathroom was used.
By this time it was getting late.
I came back for a 3rd time he gave me a card key to a room on another floor.
This room appeared to be fine.
However, when we were getting cold ( It was winter) the heater/ air conditioner was not working.
There was a note on the thermostat apologizing for any inconvenience.
We ended up just keeping the room because we were too exhausted to say anything.
This was after 11:30PM.
Later that morning we had a knock on the door from " housekeeping" at 8:00AM!!
She did apologize,however.
When we were ready to depart the day clerk asked if we were going to have breakfast? ( Since it was paid for). I explained to her that we didnt have time for breakfast, however, the night clerk insisted I didnt pay for it.
The day ckerk was very apolegetic and went to the manager.
Patrick
Patrick、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024 年 12 月 7 日
Needs to be renovated because bathrooms were not clean on grout. Just okay overall