2/10 (不満)
2025 年 11 月 26 日
Here’s a clear, polished review you can use:
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⭐️ 1-Star Review — Very Disappointing Experience
My experience at this hotel was extremely frustrating and unprofessional. After booking my reservation online, there was no clear information stating that guests must be 21 or older to check in. I only found out once I arrived, when the front desk worker told us we could not continue with our reservation because we were under 21.
What made the situation worse was how unhelpful the staff were. They did not try to assist us in finding another hotel that allowed younger guests, nor did they offer any real guidance on what to do next. When we asked about a refund, we were told to “go online” and that we would be able to get it easily. That was not true.
We had to go through the booking website, contact the manager, and our first refund request was denied. After calling again and pushing the issue, we were finally able to get our money back but only because we insisted. The hotel offered no support and showed no attempt to be accommodating or understanding.
Overall, this was a very stressful situation that could have been avoided if the hotel had provided clear information and better customer service. I would not recommend staying here.
Carmella
Carmella、2 泊旅行
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