I was extremely disappointed in my 2 night stay. The first morning i was taking a friend to hospital. We got down at 6.15am for breakfast. No coffee. No decaf. No eggs. No one available fixing more. No one at reception. When I returned at 2.30 pm and complained i was told no one else had complained about this. However, I met another guest who had repeatedly lodged complaints. This happens consistently in the early mornings as large groups of workers line up before breakfast to fill their thermoses. I definitely dislike being lied to by staff. This sends a clear message that guest concerns are not taken seriously.
In addition, your website states there is daily linen service. A small posted sign in the restroom states this happens every 3 days. More false advertising.
The same large group of workers were also extremely loud and drinking and having a tailgate party in the parking lot creating an unsafe environment for single female guests. One of the above would have caused a less than satisfactory stay. All taken together makes me loathe to stay at another Hawthorn Suite...certainly not this one in Pflugerville.
Monika
2 泊の出張
8/10
property was close to shopping.
Rodney
1 泊の恋人との旅行
10/10
The blinds and HVAC system in our originally assigned were not working. We were quickly moved over to another room. Great service moving us!
Erin
2 泊の家族旅行
10/10
Stay was good especially for the price.
Martin
1 泊旅行
10/10
Samnang
3 泊旅行
10/10
Great experience. I will be returning.
Isaneikia
1 泊の家族旅行
10/10
Great!
Charisse
2 泊の恋人との旅行
10/10
This by far was the best hotel I’ve stayed at ever. Amazing staff, rooms was immaculate. Anytime I am in Austin area this will be the place I stay at going forward. Thank you all for making our Christmas trip amazing!!!
William
2 泊の恋人との旅行
10/10
Good overall experience
temitope
2 泊旅行
2/10
Booked double bed showed up to only one…property and Expedia failed to take accountability
Adrian
2 泊の家族旅行
10/10
Michele
1 泊の家族旅行
10/10
Awesome hotel
Lilia
4 泊旅行
10/10
randy
2 泊旅行
6/10
Juan X
4 泊旅行
8/10
Overall our stay was great until we were brought a change of towels that were not clean. They had strands of hair in them that were not ours.