Visit was for seeing family in Duluth. This was first time staying at this location. Overall an average stay as while some things were done well (breakfast, outdoor fire pit, pool), some were disappointing. The two biggest down points were just lackluster/unfriendly service at the front desk and the inattentive room pickup/housekeeping service. We were a large family with a 3 bed suite. Used lots of towels, never had them picked up over the 3 days we were there. Never had garbage emptied. Always had to ask for more towels. Even had to ask for more toilet paper. These things used to be standard. Now it seems you have to go out of your way as a guest to get the things you need. I wish I could give 4-5 stars because the hotel has some other really great features. But overall the service brought things down.
宿泊されたお客様
3 泊の家族旅行
8/10
Deanna
1 泊旅行
10/10
Hotel seemed new and very clean. Staff were friendly and I always like the complimentary fruit water!
Blake
1 泊旅行
8/10
Enjoyed the outdoor fireplace
Terry
2 泊旅行
10/10
Karen
1 泊の家族旅行
10/10
Really lovely hotel, comfy bed, spacious rooms and good breakfast!
Martha
2 泊旅行
10/10
Very nice
Patricia
1 泊の家族旅行
8/10
Elizabeth
1 泊の家族旅行
10/10
Everything went well, staff was friendly and helpful. Only downfall of the whole stay was how cold the kids pool was for my daughter otherwise everything else was great.
Corey
2 泊の家族旅行
8/10
Cheryl
1 泊旅行
10/10
Paul
1 泊旅行
4/10
Ross
1 泊の家族旅行
10/10
Deanna
2 泊旅行
10/10
This was a great hotel for families! We had a great time and it was just wonderful in every way!
Deanna
1 泊旅行
8/10
Julie
1 泊旅行
10/10
Tracy
1 泊旅行
8/10
Elizabeth
3 泊の家族旅行
6/10
Good stay but it could be cleaned better. Bathroom has pink mold in the grout needs to be cleaned. There are stains on the curtains and stains on the floor. Also lamp shades have stains. Amenities were good. The pool needs help. The hot tub was broken and the hot tub needs to be cleaned outside the perimeter. There was bandaids and pink mold as well.
Latoja
2 泊の家族旅行
10/10
Shyra
1 泊の家族旅行
2/10
Room was filthy. Trash on room floor, hair on bed, stains on floor. If I was not so tired I would have left. Room was gross
James
1 泊の家族旅行
6/10
I think they were just understaffed. There were no towels in our room but they promptly brought us some. The rooms weren’t cleaned or restocked during our stay and everything just had a slightly unclean feel-like when someone is trying to work to fast.
宿泊されたお客様
2 泊の家族旅行
10/10
Love the rooms, beds are comfy and always clean. Love the breakfast too. Good location. I always stay here when in town.