Overall the property looks nice, well maintained, services are excellent, they have the drinks of my preference and the beach is great. My only concern is the food, I usually eat in a healthy way, so sometimes I find few options for my eating style.
Alexis
Alexis、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月16日
Ileana
Ileana、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月14日
Muy buena
Jesus manuel Vazquez
Jesus manuel Vazquez、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月13日
It was a great getaway for our family and my daughter's first all inclusive resort. The beach was beautiful and clean, but there were some rocks in the water, I'm glad we brought our water shoes. The room was comfortable and clean and the staff were very helpful. We really enjoyed the Sun Club lounge and ammentiies. We also loved the entertainment and watching the nightly shows such as the circus night and the white party on the beach. The only complaint I would have is that is was hard to reserve spots, cabanas, pool side seats with shade. My husband had to get up early and use our towels from the previous day to reserve shade. The pool also left a terrible green stain in some of our bathing suits from not being cleaned enough. We stayed mostly at the beach every morning because of this reason. My daughter loved the kids club water slides too. I would definitily recommend this hotel and give it 4 stars.
Jennifer
Jennifer、9 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月12日
La comida no está muy buena necesita más área de entretenimiento la piscina está sucia
Donel
Donel、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月12日
lUIS ANTONIO
lUIS ANTONIO、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月10日
Hay una gran oportunidad de mejora en la calidad y preparación de la comida, ya tienen lo más difícil que es una excelente infraestructura de restaurantes, lo que hace que uno lleve una alta expectativa con los platos del menú, pero cuando los pruebas descubres que todavía tienen muchas oportunidades en aspectos culinarios
Ray
Ray、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月7日
Daydria Simone
Daydria Simone、5 泊旅行
Travelocity を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月7日
The property very beautiful I love everything about it.
Daydria Simone
Daydria Simone、5 泊旅行
Travelocity を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月6日
Staff was kind and helpful.
Food was not great. Buffet would run out of items. Poor accessibility to bars. Menus has listed items that were not available.
Lack of towels in rooms.
Beach is beautiful.
MICHELLE
MICHELLE、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月6日
Horrible experience! The food was horrible, the resort over all was horrible. Bathrooms didn’t work, no hot water lost power and sink and toilet all broken. Have to be in the room for over 4 hours for them to try to make repairs
Georgette
Georgette、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月4日
This rating is not about liking it’s about listing the correct information when booking it. The room was dirty and beds had tiny bugs on them and women lipstick on pillow cases. The TV had no cable and nobody sent yo fix it. Also the toilet was not flushing it was broken. I have a video of this. I expect to be reimbursed for part of this stay as I will be contacting my credit card company.
Sonia
Sonia、1 泊旅行
Travelocity を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月2日
Yohanys Del Carmen
Yohanys Del Carmen、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月29日
Muy bien! El equipo de animación, la máquina. Mayela, la pequeña excelente
Walkys
Walkys、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月29日
Positive: Confortable w/AC Coffe Shop, Beautiful and pleasant beach area. Restaurants.
Negative: Many mosquitoes and 1 of our rooms had trouble with the WC, hotel maintenance couldn't fix it completly.
Cristian
Cristian、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月28日
Edward
Edward、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月26日
Many read the reviews to know what issues to look for… so here are mines:
1. Biggest issue is the SMOKING. Per customer service, smoking is permitted in all open area. Which means almost everywhere. I have asthma and smoking makes it hard for me to breathe and throat gets itchy. The majority of the guests are smokers and the minority like myself are non-smokers. Feels like the smokers are catered to more as you have to find areas you are not exposed, or speak up and ask guests to move when they decide to come to your area. The resort should create one area where those who smoke can go. This is a family resort with many kids. Everyone is exposed to second hand smoke. For this reason, I will not return or recommend. Only If the resort makes stricter rules with smoking will I return.
2. Unable to get a lounger in the beach or pool unless you go at 5-6am. The workers tries to help but all chairs have hotel towels and the waters are empty. People hold them and leave.
3. Only 3 restaurants so the wait is long. You are lucky if they give you a beeper to notify you when your table is ready. No beeper and you are not on the list. Last night I went at 6:30pm, got a beeper and wasn’t called until 8pm. During that time the line is long with 50-60 people waiting to get to the hostess. Resort needs faster service. Your entire night is waiting to get into a restaurant. That means you miss the shows and entertainment.
Those are my top 3.
Iris
Iris、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月23日
Ahmad
Ahmad、10 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月22日
David
David、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月21日
Lorenza Raquel
Lorenza Raquel、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月21日
1.Caos en el check in , recibimos la habitacion casi a las 5 cuando la entrada es a las 3.
2. Reportes de servicio a la habitacion por multiples vias y nunca llegaron.
3. Pobre servicio de camareros en el restaurant.
Sara Inés
Sara Inés、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月20日
Pablo Martin
Pablo Martin、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月19日
I booked this resort expecting a 3.0 star but ended up with 1.0. Shiwer hea broken, furniture missing, lack of response to request such as a pillow, mini fridge not restocked. The bars ran out of bottled water, food is terrible, and this is just the beginning of the many is
heather
heather、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月18日
DO NOT COME HERE! Food in the buffet was served raw, the hostesses at the restaurant never gave us clear answers on the wait time and had us there for over an hour and a half, & our power went out the first 30 minutes of our stay.