They said my reservation was canceled and it wasn't so we had to pay full price.
I paid about twice the hotel.com reservation fee. There was no response to the hotel.com subsequent inquiries! It is a fraudulent response. The trip was ruined.
Room was bigger then the average size only issue was it smelled like cigarette smoke. Other than that. Enjoyed my stay
JAMAR
JAMAR、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 6 月 20 日
It took about 20 minutes to check in because the clerk was doing a trip to the airport. There was a smell in the room and there was a pladtic bag over the smoke detector in the room.
Angelica
Angelica、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 6 月 19 日
Even after booking “pay later”…the hotel called demanding payment before I even arrived from out of town…threatening to cancel my room if I didn’t pay by 3pm…never pick us up from the airport…we had to spend $50 on a uber after being stuck at the airport for over 2 hours because the hotel claimed they offered airport shuttle….The hotel was filthy…smelled like a wet basement…the carpet was soaked with water…had to sleep with a wet vac fan in our room
Kiandra
Kiandra、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 18 日
Okay for the money
Lady at check in was extremely nice, beds comfy and clean, and bbq pits at pool were nice touch but that was probley the only positives. Place was beautiful once I’m sure but it’s become really old and run down. Pool area was trashed, gym equipment old and dirty. Treadmill only let me walk on it or it was acting like it was going to fall apart.
Laura
Laura、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 6 月 17 日
Anna
Anna、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 6 月 5 日
Reeks of mold, must, smoke, weeds
This place is near the hotel which is a plus but it reeks of mold, must, smoking, and weed throughout even though its advertised as non smoking. Breakfast was nothing warm. I would not recommend if traveling with family.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 30 日
The male worker was not helpful at all at check in-told us our room had been given away and no other accommodations could or would be made! We were forced to stay in a room that was not comfortable and only a small percentage was refunded. Towels were difficult to obtain and only one lady was cordial and helpful.I never pay attention to poor reviews but I had to address the male at check in because others said the same.So disappointing to have such a horrible experience!
Crystal
Crystal、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 26 日
Don’t stay here
We had a group going but somehow 2 people in our group had their reservations cancelled with no prior warning. Showed up to desk and told “your reservation is cancelled.” My brothers room on the 3rd floor had a roach infestation. I found dirty underwear under my bed. Don’t stay here!!
Asked for refund. They refused then finally said they will review. Nothing came of their review so far.
宿泊されたお客様
3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 18 日
Front staff was not very knowledgeable advise of $100 hold ended up being $125. No long mirrors in the room
Toni
Toni、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 14 日
Very bad business and living conditions
I stayed there in May 2025. 1st day of our stay the tv didn’t work, 2 of the 3 lamps in our room didn’t work, the 2nd to the last day of our stay there was a major leak coming from the room above us. It was coming out of the walls spraying and dripping from the walls and dripping in the bathroom. So the room they moved us to after that smelled of mildew and again the tv was not working properly. I talk to the manager and he agreed to call me in an hour and accommodate after we checked out which he never did. I flew home from that trip and called twice to get compensation and he avoided me. His name was myjore.
宿泊されたお客様
4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 13 日
It was a really good time
Except when the key card randomly stopped working
Lane
Lane、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 7 日
Veronica
Veronica、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 4 月 1 日
Sarah
Sarah、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 31 日
Ok
Jonathon
Jonathon、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 29 日
Ashley
Ashley、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 29 日
Big rooms, clean space, but front desk takes long to attend to guest