Nothing was too much trouble for the staff,everyone was very friendly, warm & welcoming. They gave clear advice about the best route into Bath on a very busy weekend & it made our trip run smoothly. We had a small dog with us ,who was greeted by all staff in a wonderful dog friendly manner, our dog was so happy & relaxed in the room, which had bowls, dog mat, poobags & treats ,& in the hotel lounges , bars & restaurant where she made friends with lots of the staff.