First I put the housekeeping door tag on requesting no housekeeping services only to come back to my room and find it had been returned inside my room and housekeeping came inside despite my request. Had I known someone was going to be in my room without me there then I would have put my valuables in the safe, etc. Secondly, at checkout I was offered either a printed receipt or an email copy of my receipt. I requested an email copy to submit for reimbursement to my employer for the hotel expenses. I did not receive a receipt. I called the hotel twice requesting a receipt and on the second call was told I could not be provided a receipt because I booked through Hotels.com and would need to contact Hotels.com for a receipt. A colleague on the same business trip requested a printed receipt at check out and was provided a receipt. I always book my hotel stays through Hotels.com and have NEVER been told by a hotel that they could not provide me a receipt by email. If a receipt can be printed and provided at checkout then the same receipt can be sent by email. This is poor customer service and information that should have been provided at checkout. The receipt from Hotels.com shows charges but does not show payment and instructs the user to contact the hotel for the final receipt.
Rhonda
3 泊の出張
10/10
Had an excellent stay for four days, Julaina was amazing and took great care of us.
Tejaswi
4 泊の出張
8/10
Hotel was nice. Wish we could have gotten a late checkup option- also wish the front desk people were a bit friendly and smiles - only one lady was nice!! Otherwise it was good-
Mario
3 泊旅行
10/10
We were greeted by Andre who went above and beyond to take care of us the minute we walked in. Everyone super friendly and very helpful I would definitely stay here again.
Lise
3 泊の家族旅行
10/10
Mark
4 泊旅行
8/10
Even though I couldn't give a perfect score, I can say that me and my friends would come back. The staff was really fantastic, the location was perfect, and the rates were satisfactory.
Shawn
2 泊の友人との旅行
10/10
We love our place, it’s always friendly people
William
1 泊の家族旅行
8/10
Hotel was pretty good. They serve snacks everyday between 4-6. The room was ok. The beds were small and the table in the room was broken. They also had to evacuate the hotel on our last night because of a fire. So we had to sit outside for about an hour.
jamie
4 泊旅行
8/10
Wi fi was bad. Had none last 24 hrs
Michael
2 泊の家族旅行
10/10
Elizabeth
4 泊旅行
10/10
Just stayed one night to visit the town. The room was very clean. The bed was comfortable.Breakfast was good. everybody there was very pleasant and nice. Excellent location to everything.
Pamela
1 泊の友人との旅行
10/10
Dayna
1 泊旅行
10/10
Rooms we clean and staff was helpful and friendly. No issues at all.
Dayna
3 泊の家族旅行
2/10
Rebecca
1 泊旅行
10/10
The hotel staff is excellent! Very friendly and polite and went above and beyond to accommodate us for a postponed AC/DC concert that extended our stay. I would highly recommend this hotel for the professional staff and location to downtown Nashville.
Michelle
4 泊の家族旅行
2/10
We didn't have a stay. They ran our card at 11-44 PM the night before. We had fraudelant charges on our card and had to get a new card. had they contacted us at a reasonable hour, we could have provided the new card number. Instead, the senta test in the middle of the night that they were canceling our reservation. We had to scramble to find a new reservation an hour before our trip.
Tanya
1 泊の家族旅行
10/10
Very nice hotel in a great location. Staff was very nice. Will stay here again in the future.
Richard
1 泊旅行
8/10
In our opinion, the bed was a little firm. The shower/bathroom was a little dated.
Breakfast was great!
However with that said, the staff was amazing! They did everything to make sure our stay was great.
We will stay here again.
宿泊されたお客様
2 泊の出張
4/10
domenica
1 泊の家族旅行
8/10
Traveling around Tennessee
Bryan
6 泊旅行
10/10
Had a great stay!! No complaints
Carla
3 泊の友人との旅行
10/10
Excellent location from lower broadway. Easy walking distance to bars and restaurants. Hotel room was clean. Only compliant is walls are think so if simeone is sleeping on pull out couch its loud next door where you hear all talking from people next door from their livingroom