Booked 2 rooms through Hotels.com/Expedia group and the front desk seemed to have issues having their information synced with Expedia and they made us talk to Expedia customer service for whatever reason. Expedia said everything seemed fine on their end, we paid and we thought that was the end of it.
The staff end up calling us 2 times throughout the night interrupting our evening trying to get us to pay even though we already did. Turns out the staff had us mixed up with another customer who had the same name who hadn't paid. They charged our credit card for that customer's room and not ours and in response to that we got locked out of our rooms and had to pay again for a third room or else we wouldn't be allowed back in. This took at least 30 minutes to sort through and we had family members waiting to get back to their rooms. This event added a lot of stress to our evening.
We didn't get refunded immediately for their critical mistake of charging our credit card for that other customer's room until the next morning during our check out.
Terribly unorganized and disrespectful customer service.
Our family has visited this hotel 4 times before but after this experience this will be our last.
Leon
Leon、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月29日
Happy
John
John、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月29日
ANH
ANH、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月27日
宿泊されたお客様
1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
Anything ok happy come back again
Phuoc
Phuoc、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月17日
Nice and decent price
A little noise at times b/c we are near the lobby, but overall it was nice
David
David、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月15日
Thuong
Thuong、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月11日
Quick layover only.
Below average experience. Language barrier at front desk. Only a place to lay your head and leave. Quick layover destination. Staff did not allow early check out due to family emergency.
Joey
Joey、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月17日
Michael
Michael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月13日
Rebecca
Rebecca、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月9日
Ashley
Ashley、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月6日
Ice maker machine on the second floor gives the contaminated ice, color water is not clear.