Disappointing Stay – Poor Service and Unpleasant Room Conditions
Check-in was a terrible experience — the receptionist was rude and completely unwelcoming. I’ve never felt so uncomfortable being greeted at a hotel. The customer service overall needs serious improvement.
The room had a strong musty odor, which made it hard to relax. On top of that, the toilet seat was broken — clearly, maintenance and cleanliness aren’t a priority here.
To make matters worse, at 10am (an hour before checkout), staff knocked on our door saying the owner had asked them to check if we had left. It felt intrusive and unnecessary, especially since checkout time is clearly stated as 11am.
Honestly, I should have taken the empty parking lot as a sign.
I regret not reading more reviews beforehand. Do yourself a favor and stay elsewhere.
宿泊されたお客様
1 泊の出張
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8/10 (とても良い)
2025 年 8 月 18 日
Dajuan
Dajuan、3 泊旅行
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10/10 (最高に素晴らしい)
2025 年 8 月 11 日
Simple but comfortable!
Great stay, hard working family. Thanks for breakfast and a comfortable stay
Brian
Brian、3 泊旅行
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8/10 (とても良い)
2025 年 8 月 10 日
Kenyetta
Kenyetta、3 泊の家族旅行
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8/10 (とても良い)
2025 年 8 月 4 日
Good enough for what you pay for.
Although the hotel wasn’t in the best condition, it was comfortable enough for the value. I love the fact that they have hot tubs in the room and also the front desk agent was very friendly. Definitely a good place to stay in the Dells when you are on a budget or you want an affordable Jacuzzi tub room.
Samuel
Samuel、3 泊旅行
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10/10 (最高に素晴らしい)
2025 年 8 月 3 日
Couple get away
Bed was comfortable. Room was clean. Was next to an elevator and was very quietz
Kim
Kim、1 泊旅行
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4/10 (まあまあ)
2025 年 7 月 27 日
Room was misty smelling and seemed very humid. Air conditioner put out a musty smell
Melissa
Melissa、1 泊旅行
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4/10 (まあまあ)
2025 年 7 月 26 日
Never again
The hotel was so disappointing, and it smelled awful. This was our first time staying at this hotel and will be our last. The room and hotel smells awful and needed to be updated. The refrigerator smelled like fish, the carpet was sticky, and outside of the hotel was a mess. The entrance to our room had a view of the back property which was a dumpster. With the garbage all around it, an old picnic table and cigarette Buds everywhere. There was zero security . The only positive was the self made waffle breakfast in the morning.
Diane
Diane、1 泊の家族旅行
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2/10 (不満)
2025 年 7 月 25 日
Never again
The room is really dated and the whole hotel needs some updating and to be kept up better. They must of had some type of water leak because several rooms had the doors propped open with blowers drying them out. I could see through the crack in my door. The room didn't have an alarm clock and the bathroom was dirty and gross. Wont be staying here again. This definitely is not worth more than $60 a night.
Nick
Nick、1 泊の家族旅行
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8/10 (とても良い)
2025 年 7 月 22 日
Laura
Laura、2 泊の家族旅行
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2/10 (不満)
2025 年 7 月 21 日
Dominic
Dominic、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 7 月 18 日
The room was a nice size, huge bathroom with bars in the shower for safety. The motel had many other visitors, but the room was very quiet. Would stay at this Ramada Innagain.
Cynthia
Cynthia、1 泊の家族旅行
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2/10 (不満)
2025 年 7 月 16 日
My stay was absolutely terrible! I checked out early, the management had to be the WORST PART! I’ll never stay here again , if you do … good luck
宿泊されたお客様
3 泊の家族旅行
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8/10 (とても良い)
2025 年 7 月 12 日
OK for the quick weekend
Room was nice size. Bathroom was extremely small. Toilet paper needs to be upgraded. Tissue cover was way to small for the box of tissues, looked tacky.
Desk personnel were extremely nice, both at check in and at check out.
Beverly
Beverly、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 7 月 1 日
Ease of parking. Shopping areas were easy to locate. Rooms were clean. Pool area was clean. Would stay again.
Barbara
Barbara、4 泊の家族旅行
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4/10 (まあまあ)
2025 年 6 月 30 日
Rundown and dirty
Entrance was dirty needs a lot of tlc and windex. Pure rundown. Care about the money not the appearance. Pool and hot tub was dirty. Our stay wasn't worth the money. We are sorry that we stayed there, we should stay somewhere else. Andy and his wife were very nice. Even the outside is rundown. Vents in the hallway are dirty. Including pictures of hot tub.
Martha
Martha、1 泊旅行
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8/10 (とても良い)
2025 年 6 月 26 日
Hotel was clean and rooms were nice.
Samantha
Samantha、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 6 月 22 日
Everything was fine
Regina
Regina、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 6 月 22 日
Florinda
Florinda、1 泊の家族旅行
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2/10 (不満)
2025 年 6 月 21 日
Front desk agent was pretty rude. Ended up charging me per person even though I booked a suite that fits 6. Maybe it’s something I overlooked but have never had a hotel up charge me like that. Also responded to the welcome text that Ramada By Wyndham sent me after check-in because our toilet was clogged when we arrived at our room. The text had stated “let us know if you need anything during your stay.” Figured it was appropriate to respond, since I needed my toilet unclogged. Front desk agent told my wife it was impossible that I was texting anyone as no texts get sent and there is no way to communicate with them via text. My assumption is that they just are a little behind on the technology side.
Mike
Mike、1 泊の家族旅行
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4/10 (まあまあ)
2025 年 6 月 20 日
I picked the Ramada because of its convenience to pretty much everything and it’s affordable. Unfortunately after walking into our room and getting the sofa bed pulled out so that it was ready for when we returned it was dirty with crumbs and hair. Going in the bathroom I found more hair and a dirty tub. And when returning to the hotel that night my kids opened the microwave and found what I believe is weed. I gave it to the receptionist the morning of check out and all that was said was I’m sorry.
Jamesha
Jamesha、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 6 月 16 日
Clean, amazing staff
Jessy
Jessy、1 泊の恋人との旅行
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6/10 (良い)
2025 年 6 月 15 日
Amy
Amy、1 泊旅行
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8/10 (とても良い)
2025 年 6 月 11 日
The rooms were quiet. It was nice, being from colorado not to have to smell weed everywhere too.
The bathrooms were small but the beds were comfortable.