Property was not open for service and no emil was sent to me canceling my booking
Adaeze
Adaeze、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 10 月 11 日
The hotel was permanently closed and we were not notified before our reservation. We were stuck in a parking lot late at night trying to find another reservation .
Ashlyn
Ashlyn、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 9 月 29 日
sharron
sharron、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 8 月 26 日
JUAN PEDRO
JUAN PEDRO、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 8 月 22 日
Wesley
Wesley、8 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 7 月 30 日
My experience was absolutely horrible. Due to a prior hurricane this hotel wasn’t open when I arrived. I had no idea and arrived to closed doors. The day prior I received an email from Expedia stating everything was confirmed and there was no need to call the hotel. Expedia customer service did absolutely nothing to compensate me or help me find another booking and I was left having to find another hotel at midnight. The only thing available was twice what this room cost and 30 minutes away. Expedia didn’t see an issue with this and simply said they weren’t aware the hotel was closed and I wouldn’t be charged by a closed property. I looked on the site and this property is no longer available for bookings, which leads me to believe that Expedia was fully aware that they weren’t open and just were irresponsible and didn’t let me the consumer know. Sitting in a hotel parking lot for an hour chatting with multiple agents who kept getting disconnected to receive absolutely no help is unacceptable. To confirm my booking was secure with a closed hotel was unacceptable. I flew from Philadelphia to Houston and had nowhere to stay. Expedia dropped the ball BIG TIME and I still haven’t received the slightest bit of sympathy or any type of compensation for my inconvenience.
Joy
Joy、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 7 月 28 日
This property was closed. I found out on arrival via Uber at 1am since my flight was delayed 4 hours and it was after their designated free shuttle times. I’m still waiting for Orbitz to refund me. But the stress of the ordeal should be compensated as well. Beware! Do not book here.
Audrey
Audrey、1 泊の出張
Orbitz を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 7 月 23 日
Power was off and couldn’t even check in
Reo
Reo、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 7 月 23 日
Sofia Orta
Sofia Orta、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 7 月 22 日
Tuvieron un cierre inesperado y es entendible, sin embargo, no haber comunicado el cambio generó demasiado estrés para encontrar un lugar a donde regresar. Pésimo servicio al cliente.
Luis
Luis、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 7 月 18 日
Daniel
Daniel、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 7 月 18 日
Jason
Jason、1 泊旅行
Orbitz を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 7 月 17 日
Terrible hotel was booked through Expedia. Hotel was closed. No other options were available. We had to pay for taxis from and too the airport. And spend the night at airport. If we were younger it would not have been a problem, we are Seniors and not a good trip!!!