The most disappointed thing was when we checked in, the lady receptionist said we can grade up the room which has a better view, 30€ more per night. We agreed it. It was our anniversary trip.
She said ”Have a nice stay!”, nothing other information. However the hotel was under the construction, so from early morning like 7:30 am until around 5:30pm, unbelievable big noise in the room. After walking all day, just before going out the dinner, we could not have even a nap. Also pool, sauna and gym are all closed!!!! Why she can not mention about these things before we found out? We love the quality and hospitality of Ritz Carlton but this hotel is the worst we’ve ever stayed from the hospitalitypoints, moreover the window face to the Potsdamer Platz was dirty and there were not enough towels in the bathroom. Anyway we don’t expect everything perfect but kind and pleasant normal standard of Ritz Carlton.