This was our fourth visit, as we always stay here when in Monterrey, but this time was disappointing. We arrived early on the 25th and were placed in the most distant and older section of the hotel. The bathroom was extremely small, no space for makeup or toothbrush and with poor water flow in the sink and a half-glass shower that soaked the floor. Despite the hotel seeming quiet, I had to request a microwave twice and was told there was a waiting list. Extra blankets also took over 90 minutes to arrive after a follow-up call.
It’s unfortunate, as this hotel has been a favorite, but we’re unsure if we’ll return next time!