We reserved the room months in advance for a concert, but when we arrived the front desk said she believed they overbooked our room. After a little while, we were given the keys to our room. The room was still dirty with large chunks on concrete behind the chair in the corner, and the toilet wouldn't stop running. The next morning, housekeeping knocked on our door. I spoke through the door advising we didn't need any housekeeping. They kept knocking stating they couldn't hear me and that I needed to open the door. I was uncomfortable doing that as I could see multiple people out there and yet no housekeeping cart. Once I refused for the third time to open the door, the woman was hollering at someone else on the phone saying "I told you that was the damn room." Overall, it was a very uncomfortable experience.