Reserved over Expedia as a package for two adults and two children. Upon check-in, I was told that my older child (age 13) must be counted as an adult and was charged more than 5000 baht extra per night. This is despite having specified the age at booking and the booking going through as a child. Hotel refused to refund and Expedia also contacted the hotel and was refused refund. This caused the trip to go well over budget and should be considered false advertising.
I use this hotel every year and love it. It is moderately quiet, convenient and safe.
The name of the hotel has changed this time, but it is not yet known and I was taken to a different Sheraton, next time it will be improved!