Mayfair Residences offers a great location, putting you within just a 10-minute walk of Piccadilly and Hyde Park. Also, Buckingham Palace and Piccadilly Circus are within a 15-minute walk. The property is just a short walk to public transportation: Green Park Underground Station is 4 minutes and Hyde Park Corner Underground Station is 9 minutes.
Mayfair Residences offers a great location, putting you within just a 10-minute walk of Piccadilly and Hyde Park. Also, Buckingham Palace and Piccadilly Circus are within a 15-minute walk. The property is just a short walk to public transportation: Green Park Underground Station is 4 minutes and Hyde Park Corner Underground Station is 9 minutes.
At a glance
DONE
Hotel size
8 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 11:00 AM
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Special check-in instructions
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING
Parking
No onsite parking
DONE
Other information
Smoke-free property
Property amenities
Services
Virtual front desk
Room amenities
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi (speed of 50+ Mbps)
More
Housekeeping on request
Fees & policies
Policies
This property does not have elevators.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Property Registration Number 13629851
Also known as
The Chapter Hotels - Mayfair Residences Hotel
The Chapter Hotels - Mayfair Residences London
The Chapter Hotels - Mayfair Residences Hotel London
Frequently asked questions
Are pets allowed at Mayfair Residences?
Sorry, pets aren't allowed.
Is parking offered on site at Mayfair Residences?
Sorry, there's no onsite parking at Mayfair Residences.
What are the check-in and check-out times at Mayfair Residences?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
What's the area around Mayfair Residences like?
Mayfair Residences is a short 4-minute walk from Green Park Underground Station and 6 minutes' walk from Hyde Park.
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Reviews
Mayfair Residences Reviews
6.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6
Cleanliness
7.2
Amenities
6.6
Staff & service
7.4
Property conditions & facilities
Reviews
Verified
8/10 Very good
Aug 30, 2025
Lovely sized room, bathroom compact but serviceable, good location, allowed us to drop bags off early. Only downside was the front door latch is noisy, as we were in the ground floor & could have done with more milk for tea & coffee. But we would stay here again!
Sharon
Sharon, 2-night trip
Verified
6/10 Good
Jan 25, 2026
The room was in the basement. This wasnt clear in the description. The bed was okay and the ensuite had nice toiletries
Christine
Christine, 1-night trip
Verified
8/10 Very good
Jan 13, 2026
As expected
Stuart
Stuart, 1-night trip
Verified
10/10 Exceptional
Aug 10, 2025
Recommended
Excellent location. Excellent host. I got a great price also on the night we stayed. Happy.
Janette
Janette, 1-night trip
Verified
2/10 Poor
Nov 20, 2025
Poor check in no dressing gown to leave room to use outside bathroom no spoons for coffee other peoples socks under bedside table, do I need to go on
Eric
Eric, 1-night trip
Verified
8/10 Very good
Aug 3, 2025
It was a good hotel. Good location. Great condition and service. The bidet in the washroom was broken but it was not a big deal. However, paying over £1000.00 we did not expect to be in the basement of the building with aa bathroom smaller than the closet in room. Other than that it was not a bad stay over all.
Falak
Falak, 4-night trip
Verified
10/10 Exceptional
Jul 30, 2025
Stairs
hugo
hugo, 3-night trip
Verified
2/10 Poor
Sep 20, 2025
Place was dirty, hard to gain access and my messaged have been completely ignored, avoid
Andrew
Andrew, 3-night trip
Verified
6/10 Good
Oct 22, 2025
Good location but the room vi allocated was not good. We paid for a premium room but the room was beside the toilet and had a window facing a very ugly and dirty back yard and people could look in to the room. So we never drew the curtain. Other premium rooms at 1th and second floor were much better. We asked for moving to the other room when it was vacant and it was vacant but reception refused.
Alireza S.H.
Alireza S.H., 3-night trip
Verified
8/10 Very good
Aug 21, 2025
Nice stay
Good sized rooms with comfortable beds and pillows. TV with good selection of on-demand services (remember to log yourself out though). Easy in and out of the room with a code. I was a bit alarmed that the interior lock on the door didn't actually work though, on closer inspection it was clogged with paint/caulk and luckily with the pointy bit on a pair of nail clippers I was able to clear out the lock so it worked (you're welcome 😉).Well stocked with toiletries, tea, coffee, milk, although a teaspoon would have been handy. Overall though it was good value for money and I would stay again.
Georgina
Georgina, 1-night trip
Verified
8/10 Very good
Oct 6, 2025
Great property but lack of staff on-site made communication difficult/impossible. Phone number listed in room went to a general answering service which did not forward to options given. No response to phone messages or texts. If communication was better this would have been a wonderful experience.
Michael
Michael, 4-night trip
Verified
2/10 Poor
Aug 14, 2025
Never had such poor service and accommodation
No running water in the morning so no shower, toilet or sink, drinking water.
Dirty bed sheets with stains on them.
Comfy bed
Poor communication from the host, pretty much none existent.
Don’t waste your money here
Glenn
Glenn, 1-night trip
Verified
4/10 Fair
May 2, 2025
Worst place I’ve stayed
I was placed in Room 7 on the Top Floor which is 4 flights of very narrow steps - on entering the room is was roasting hot- no AirCon bearing in mind 1/5 in London- there was a unit in the corner but not connected- there was a bottle of warm water (no fridge) I went out for the evening and on return had to leave windows open all night with workmen starting at 5 am - walking down the stairs with a suitcase this morning was like a mogul field black run having to climb over bedding and towels……I should have slept in Hyde Park and saved myself 230 quid !!
Michael
Michael, 1-night trip
Verified
8/10 Very good
Jun 6, 2025
Excellent location and close to parks, attractions and public transportation. The room condition was fair with sufficient space for a family of four.
However, I would not classify as a Hotel since there is No front desk or staff on sight. It is more of a short term room rental. We arrived to the location without any way to enter. I unfortunately missed a communication from the property asking that I notify them 24 hours before my arrival. The property phone number on the message was invalid and the email stated to allow at least 24 hours before a response. I called Expedia and they also had no luck contacting the property. Fortunately, there is a ring video doorbell in front that was answered by a friendly gentleman who was able to help us out.
All in all, it was a pleasant stay. I recommend the property ensure emails are received by guests and that they provide a valid phone number or the email in case of an emergency or after hours check in.
The location is fantastic and made up for the miscommunication.
Hugo
Hugo, 2-night trip
Verified
2/10 Poor
May 18, 2025
Avoid at all costs
Run! Do yourself a favor and stay someplace else. There’s so many issues. No front desk or hotel staff to check in. You have to try to find a phone number on their website (which might be to one of their other properties) to tell them you’re at the locked front door. Then you wait on the street with your luggage hoping someone comes and opens the door. Or, if you’re lucky they will answer the phone and tell you to send them a message on WhatsApp to get a code to open the front door and your room.
When you get to your room, you might think it’s “ok”, but don’t forget to look for a bathroom. You might not have one. If you do, it will be the smallest one ever. And cross your fingers for hot water, or running water. We had no hot water since we checked in. 2 days later, we had no running water. No showers, not running water in the sink, and no water to flush the toilets. That’s right, no working toilet.
There is no front desk to call. The number they told you to message them on WhatsApp, they don’t reply to. Also didn’t reply to messages sent through hotels.com. They won’t answer the phone when you call or when your booking service attempts to call them.
Eventually, someone at one of the properties might answer one of the numbers you called, and inform you that there isn’t a manager around for hours and that someone will get back to you.
Issues aside, our room was far from restful. There was consistent loud noise in the wall that sounded like piles of mud falling on a plastic r
Brandon
Brandon, 7-night trip
Verified
8/10 Very good
Nov 9, 2025
L’emplacement
Sandrine
Sandrine, 4-night trip
Verified
4/10 Fair
Nov 4, 2025
Krånglig incheckning, bad om hjälp med den virtuella receptionen fungerar dåligt, ville betala med olika kort det gick inte, sängar för korta och små, dåligt med utrymme för väskor, problem med duvor som satt vid fönstret och störde hela natten.
Bobo
Bobo, 3-night trip
Verified
2/10 Poor
Jul 9, 2025
The most pathetic excuse of a room. We were given an attic room on the 5th floor with steep spiral staircase like its a medieval
Meera
Meera, 4-night trip
Verified
10/10 Exceptional
Jun 21, 2025
Muy limpio
Excelente ubicación
Nos entregaron la habitación antes del checkin
El baño muy limpio , está aparte pero es exclusivo de la habitación
Recomendado 100%