The Floren is exceptional in every way! From the moment we arrived, the concierge team was very welcoming, helpful, and accommodating. We were invited for welcome drinks as our bags were brought directly to our room. Our room was ready earlier than expected!
The room itself was beautifully appointed. Gorgeous and brand new, with exceptionally large shower and bathroom area. Beds were very comfortable with crisp linens. There was a welcome note and treat in our room also. Turn down service also at night, with chocolate surprise.
The included breakfast is outstanding! A full continental buffet along with a warm breakfast menu. Margherita in the breakfast area was amazing! Total white glove service, with an attentive eye, and humorous banter. she is a great addition to an already super friendly team.
Bravo to the entire team! A fantastic stay, we felt like royalty! This, is truly what a first class hotel is all about. Many wonderful perks and little surprises for the guests. Worth every cent! Many thanks to Camilla, Claudia, and Lorenzo for their help and welcoming ways!