Verified review
4/10 Fair
Verified traveler
May 15, 2025
Nice staff but hotel is unable to cope with volume
The hotel is really new and modern, and the staff are lovely. But overall it is COMPLETELY unprepared to handle the volume it is currently pushing with tour groups. Just two staff members and two printed menus to service the entire restaurant each evening. Tour groups all depart at approx the same time which means there is 120 people descending upon the restaurant for breakfast at once - again, it was completely unable to cope, with one poor guy rushing madly around trying to do everything. Both coffee machines empty, huge queues, no glasses available, no coffee cups, no napkins.
To top it all off, it is still under construction and the drilling noise during the day (from 7:30am - 4:30pm) is really intense. On the first day we were there something happened with the hot water so the whole hotel was without hot water for the evening and everyone had to take cold showers.
Finally, the hotel is not in town - it's in the business district which is about 20mins drive from town, so the location is not really convenient or walkable. If you want to explore Zagreb old town I would suggest staying elsewhere.