This has been the best hotel experience I've ever had. The young lady at check in made my kids and I feel so welcomed. She let us know about a restaurant deal that we took advantage of (Royal Oak, the food was excellent). The key cards worked great and the room was WOW!!! The cleanest hotel room I've ever seen! The layout of the room was fantastic, very spacious, with a seperate sitting area. The fridge, microwave and coffee maker were appreciated. The shower was great, lots of soap and shampoo product in refillable containers. Now the best part. The bed. Omg. It was like sleeping on a cloud. I have NEVER slept in such a comfortable bed. And the pillows...❤️. I wish I could have stayed a second night. The next morning we enjoyed the continental breakfast. The food was wonderful and the variety exceptional. The overall impression: this hotel cares about the comfort of their guests and it shows. I cannot say enough great things about the staff, they are what keeps everything together. I am looking forward to my next visit with Holiday Inn Express 💜