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I booked a NYE stay at the Westin and paid for an upgraded “city view” room assuming that meant a West facing room, looking at downtown. I was offered a further room “upgrade” for a fee at check in. I declined. The “city view” was the back of the hotel with a view of the Byward Market. Parking was $30 in one of the Rideau Centre lots. It meant a lengthy tour through a maze of halls, the Rideau Centre and then finally to the Westin lobby. I was sweating by the time I arrived, lugging a heavy bag and wearing winter clothing. It seemed to be worse leaving as I had to ask for directions from reception who directed me to the unmoving escalator. Two flights of escalators plus countless other stairs and hallways and I found the parking garage. It was like an Escape Room. The room was attractive enough and bed quite comfortable however, the dirty and stained chair and shower/tub drain issue were off putting.

Beautiful hotel, very comfortable bed. Dust in the washroom, very dirty & stained chairs in the room. Did not even attempt to sit in them as they appeared to be so dirty! Very expensive valet.

Great service super clean , nice indoor pool

I booked a more expensive room because it was advertised with a “city view”. Given the location and proximity, I assumed this meant a view of the parliament buildings and canal (and the Christmas lights that would have been visible because it was December). This was not the case. The “city view” was the roof of the Rideau mall and part of the byward market. The rooms should be advertised as “Parliament view” or no view. It was super disappointing.

The Ottawa Westin, like most Marriott properties is clean and attractive. Had a great steak from the restaurant. Beautiful view of the city. Bed is comfortable. Parking is $30 and $40 if you valet. Other than the parking its a great stay. If you are doing business at the US embassy it is within walking distance.

Close to everything, staff was friendly and accommodating. Room was comfortable with a nice view of the city. Could see Parliament, Byward market, Ottawa River. Direct access to Rideau mall. Would definitely stay here again. Only drawback was that parking was pretty far, other side of the mall, as the usual parking garage was under construction.

They had no room service. The food they provided was such an inconvenience for who ever was on duty to provide The rooms were stale. A misfunction of equipment in the room could not be repaired

Very good

Friendly, knowledgeable staff, clean rooms and outstanding location! Bicycles available to use was a bonus!

Location is perfect for visiting all the sights in Ottawa, majority are within walking distance. Hotel room was very comfortable with amazing views of the Parliament buildings, Rideau Canal and downtown area. Staff were friendly and extremely helpful. Parking was a little on the expensive side (valet only) but convenient.