When we first checked into our room we noticed that there was a lot of hair and food crumbs on the floor, so we asked at the concierge if someone could come vacuum for us. They said no, but we could switch rooms (probably too late in the day for housekeeping - all good). The new room didn't have as dirty of a floor, but I wouldn't call it super clean (some visible dust, grimy bathroom floor), and the shower didn't drain. We think the concierge did whatever they could to help, but the housekeeping just isn't very thorough, and it's not an extremely cheap hotel so we wouldn't ever stay there again.