This was our first stay at an Extended Stay. The gentleman at the service desk on check in and check out was very friendly and kind. He gave us information on wifi, breakfast, room location, etc. The room was clean and efficient. We were only here overnight so we didn't use the kitchenette. The mattress is firm so my husband slept great, and me, not so much. I did notice several different people in the parking lot at different areas. I presume that it was due to their not being smoking allowed in the rooms. That practice likely played a part in the hotel smelling nice upon entry. The only negative comment that I have was the the soda machine was out of order. That may not be the hotel's machine, I'm not sure.