Instalações muito boas mas o
Atendimento deixa e muitos desejar. Funcionários cansados, sem pressa para atender as pessoas tanto nos bares quanto nos restaurantes. Sinceramente não sei se os pontos positivos superam os negativos. Precisam melhorar muito em lidar com público
Bruno
4 泊旅行
2/10
Muy mala experiencia, tuvimos que cambiar de hotel, el aseo en la habitación estaba mal hecho, la atención del personal muy mal, muy demorados y sin buena actitud, las bebidas de muy mala calidad, siendo un todo incluido pareciera que nos estuvieran regalando todo.
En la piscina nunca nadie nos atendió.
andres Augusto
4 泊旅行
4/10
Patrice at check in was nice but when i went back about 15 minutes later and her a question she said "What did I tell you at check in?". The rest of the stay went downhill after that.
Most of the bar staff was extremely rude. The first one I encountered, who was standing at most two feet away from me, finished whatever she was doing then walked out from behind the bar and just left without saying anything to me. Another bar staff said to me "I can't help you" and just walked out from behind the bar after I asked politely for a drink. And this person had served me before so I know they could help me.
Food was always cold, very limited and always the same. Never been at a resort with such sad food choices. Restaurants were very slow and food was cold. Only hot food was the buffet night before we left.
Breakfast was the same all 7 days we were there. Constantly running out of plates and food. Only way things were refilled was if staff was told. Staff never seemed to notice on their own.
Would order soda or coffee at breakfast. 50/50 whether or not you would get it or if it would be what you ordered. If you did not get it you would look for your server and they would either be standing around, talking to another server or clearing off another table. Extremely poor service.
The resort had garbage all over the place. Nothing ever seemed to be cleaned up.
Definitely need more service staff but there was definitely a lot of sales people walking around all the time!
Gerry
7 泊旅行
2/10
Outdated, poor service, horrible food and nothing to do.
Malorie
4 泊の恋人との旅行
6/10
Room’s bathroom needs cleaning daily. Bathroom shower curtains need washing. Staff needs to be more courteous and affable especially those at front desk.
Antonio
5 泊の家族旅行
2/10
PLEASE SAVE YOUR MONEY
Terrible service and horrible food. The property only had one bar servicing the entire hotel. The bar only had two people working most of the time. The average time to get a drink was approximately 15 minutes. I spend a lot of my time on line waiting for mediocre food or in line at the bar. Every guest that i spoke with at the resort said that they would never come back. The beach and pool chairs were falling apart. The worst food and drinks that i had at any hotel.
William
4 泊の家族旅行
2/10
Mary
5 泊旅行
8/10
Being new they have a lot of growing pains to work through. I’m sure they’ll get everything figured out over time.
Nicole
7 泊旅行
6/10
Overall the food was subpar, there was not a lot of entertainment each day we stayed on the resort. Also, during my stay it took incredibly long to receive room service and on another occasion it was never received. I’m unsure if there was a decline in staffing that could've contributed to the service. Also, outside of the property was beautiful, unfortunately the room I had during my stay could use some updating. Overall, it was an average stay, but the people I met while vacationing made up for the lack I experienced on the resort.
Jasmine
3 泊の家族旅行
8/10
Rodney
6 泊旅行
10/10
Phyllis
5 泊旅行
2/10
La Verdad la atención muy mala , y el personal está viciado , nos robaron dinero de la habitación
Antonino
1 泊旅行
6/10
I stayed here for my birthday and even though my stay was great the food could have been better. I never received a hot meal. The meals are always cold. Breakfast was probably the worst, cold and tasteless. Dinner was okay but still not the best. We couldn't eat without chasing flies away. The foods were left uncovered to the flies. We traveled off the resort most days to way.
Racent
5 泊の友人との旅行
10/10
We really enjoyed our stay and had top notch customer service. I highly recommend...
ANGELO
5 泊旅行
10/10
Absolutely love it can’t wait to visit again
Jasmine
3 泊の恋人との旅行
2/10
Kelly
2 泊旅行
2/10
I got there at 12:30pm wouldn't let me get room and go to room until 4pm. The bathroom sink broken. The staff at buffet when asked for a drink didn't bring very entitled staff. They make you sign waiver no drugs on property yet somebody tourist or staff smoking marijuana very strong smell in bathroom. they charge 300 for room but price for bad service a 100 a night. food wasn't good except seafood restaurant. very bad go to cheaper place with better service
natasha
1 泊の家族旅行
10/10
Lovely hotel- entertainment and staff. Love Jose the front desk manager. Was my birthday Jan 17 th - set me up a surprise dinner area.. second time here now
Paul
8 泊旅行
4/10
The service in the bars and restaurants is terrible, you can wait more than an hour for a table and they are empty only the staff does not clean them.
Fernando
7 泊の家族旅行
2/10
This resort and island is a scam. We did not get the room that we booked. The beach villas are not open. They have yet to be opened!!!! Makes no sense that they are allowing people to book them. We were told we would get a voucher to compensate the disaster that this trip was and received nothing.
Stanislaw
7 泊の恋人との旅行
4/10
Not that great..
Neelima
3 泊の友人との旅行
8/10
Great stay at Dream Resort. Excellent service and atmosphere. The room was very clean, the views was stunning with amazing views. My only issue is the quality of alcohol provided to guest was cheap alcohol with a horrible taste.
Larry
2 泊旅行
6/10
A janitorial employee behaved rudely and arrogantly, and none of the other employees who heard the loud outbursts of the fool did anything to resolve the situation, let alone offer an apology.
The three "specialty" restaurants—steakhouse, Italian, and seafood—provided terrible service. There was a one-hour wait just to be allowed into the restaurant, and after being seated, it took another hour for the appetizers and main course to be served. The worst experience was at the seafood restaurant, where we waited 2 hours and 30 minutes after placing our order. Although the main dishes were eventually served, the dessert never arrived, and we were left waiting again. We finally decided to leave the restaurant.