ホリデイ・イン ヒューストン ウェブスター (Holiday Inn Houston Webster)

I chose the hotel because it is the only one with an indoor pool. Oh boy, we were not disappointed. The pool is perfect for families with kids. The water is very warm and comfortable, contrary to early reviews. It starts at about 3 feet deep at one end to about 5 feet at other other. My son, who had been afraid of swimming, learned to swim in this pool […] and enjoyed it so much that he called the day his swimming birthday. We spent about 6 hours swimming during our 4 nights stay. Just for this, it is well worth the whole trip. The staff there are generally friendly and helpful. The air conditioner is in room, we got used to it after the first day. もっと読む

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We are Holiday Inn platinum members and stay at Holiday Inns all the time. We have stayed at this particular Holiday Inn at least 5 times. Every other visit has been great but this time yhe front desk people were so rude and disrespectful that I will not go back. It wasn't even the same person it was every time we were at the desk and even when I called […] after our stay to adk about a charge on our card. There is an air of unfriendliness and rudeness from every staff member we encountered except the maids on the second floor. They were very nice. もっと読む

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We stay at this Holiday Inn all the time because of the convenience. The only issue during this visit was a little spider in the bed and the wáter taking a long time to heat up in the shower. Other than that, the stay was fine.

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Always the best comfort.

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Great overnight or two day stay. My airconditioner went out at my house and we needed somewhere to go for the night during the week. Would have liked to have seen a little better price but what can you do.

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The room was in excellent condition.

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Great experience

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When I first checked in I wasn't necessarily "greeted" by the front desk person. She wasn't very friendly at all. And any attempts I made to get a smile from her didn't work. I was put on the 5th floor of the hotel and as soon as you stepped out of the elevator you were enveloped in a rather unpleasant odor. I'm not sure what it was, or if the same […] smell was on the other floors, but it wafted into your room as well. So no matter how neat the bed was made, or that the soaps and towels were all in their places it didn't feel like it was clean. There weren't spots on the carpet in the hall way, but there was an overall grunge to it and maybe that was the contributing factor to the smell. もっと読む

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The room was nice although the first room we had did not lock. We were quickly moved to another room which did lock. The facilities (pool and fitness center) were nice and the breakfast was quite good.

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Stayed for just one night. Beds were very comfortable. Staff extremely friendly and helpful. Hotel seems new and is very clean. Location is great as far as restaurants and convenience stores. We were there to visit NASA Space Center. Very close to that attraction. Great stay over all.

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I loved our stay at the Holiday Inn, the front desk staff was friendly and our rooms were very clean & cozy! I would definitely plan my next getaway to the same place when we visit Galveston again!

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We had a wonderful time at this hotel. It was accomodating and clean. There was no problem with cleanliness or helpfulness. There was complimentary wine during a certain time.

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All I can say is wow. Hotel was amazing. Felt like we were the first people to ever sleep in the room. Although I'm not sure why it took 30 minutes to check me in at 1am. I already reserved the room..

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Excellent hotel, the bathroom was to small but was clean and pretty! :)

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Nice size indoor pool. The breakfast bar is not free but has good choices from eggs, pancakes, sausages , potatoes, bacon, fruits, cereal, etc... One Kid eats free with each adult breakfast purchase which was good for us as we were two adults with two kids. Restaurant choices within walking distance. Great location as we were visiting NASa and Kehma […] Board walk. もっと読む

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Selected this hotel for the indoor pool so Kids could enjoyed some water time in these cold winter days. But the water was a bit cold and couldn't risk them catching cold. We did enjoyed the hot tub, however. The hotel was clean, and conveniently nearby nice restaurants. Mostly, not too far from our final destination, NASA.

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Front desk staff was horrible and slow! House keeping was great. It was ridiculously hard to get the breakfast buffet.

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Very friendly staff and very clean hotel. We enjoyed the one night we stayed here on our way to Galveston for a cruise. It only took us about 30 minutes to the cruise terminal the next morning. We saved a ton of money by staying here versus Galveston.

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Reserved through hotels.com. I asked for. 2 bed and got a king with a pull out sofa. No sheet were in the room for the pull out bed so had to get those, they didn't bring us and pillows so when called for them the guy didn't want to help because the girl had looked and if she didn't bring them then there wasn't any. When I asked him if he could check […] he passed it off to another worker, he checked and came back with no pillows. So we had to use the small pillows from the couch. The tv in the front room didn't have a signal, when we called service the front desk told us that he was already gone for the day. I continued to look to see what was wrong with the tv and discovered it was the the cable cord from the wall I took the cord downstairs to the front desk and asked him if he had one of the cords, I had to tell him if would put it on myself for him to even go look for the cord. He found one in then office of the maintenance room. After that the tv worked fine. もっと読む

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The hotel staff takes pride in their work. Hotels.com had not shared correct information with the hotel regarding the rooms required. Upon checking in the desk clerk had to make some last minute rearrangements to make things work for us. It was well done and we were completely satisfied with the Holiday Inn. Hotels.com does not communicate well with […] the hotels. もっと読む

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I wish I could have stayed longer than over night. I will definately look at staying there agin if I am in the area.

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Loved the hotel but did not have continental breakfast.

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we enjoyed our stay so much that we're planning to stay there again soon.

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Nice room, nice pool, nice restaurant, just a nice place to stay.

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Nice place. Helpful staff

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The hotel was a great choice for us. Perfect for families with free WiFi that worked perfectly. Very comfortable beds, and an excellent staff. The breakfast was reasonably priced for a hotel, and included an omelet station, scrambled eggs, bacon, sausage, grits, oatmeal, breads, fruit, etc.

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Hotel very nice but had a couple of major issues with our stay here! First.... on Expedia it said this room came with breakfast included. But hotel says no... that will be extra!! Second.... rented an "accessible" room because my father is currently using a walker. Turns out the built in "chair" in the shower was missing parts. When my father tried […] using it he ended up on the hard tile floor!!! These are both issues that the hotel can and should address immediately. Will be an excellent place to stay - but only after they take care of these problems!!! もっと読む

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The good: -Some of the most reliable and fastest hotel internet I've used -Nice room overall--comfy bed, nice granite in bathroom, nice work desk -Flat screen -Good price -Friendly staff The bad: -Poorly patched hole in one wall of the room -Not much art or decoration on walls made it feel bare -Room was hot when I walked in. A/C appeared to shut off […] when you're not in the room, so you will walk into a hot room every time もっと読む

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Hotels. Com was at fault first off bc I didn't know standard room means whatever is available. I have a family of 4 and they gave us a king room. Then when I asked the guy to change the room he sd he would r give us a roll away bed. My family and left to have dinner and came back to there's no more rooms and no roll aways no extra pillows or blankets. […] Of course the worker who didn't do his job was gone. I called the DM on her cell and she got the job Done a room became available when she sd I'll call u back. もっと読む

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Staff was very pleasant. Room was very clean. The bathroom sink was clogged the first night. We left a note for the house keepers to unclog the sink and sure enough when we returned to our room the sink was draining perfectly. The indoor pool was wonderful. Overall we had a great experience!!

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Hotel and staff was wonderful. The best bed I have ever slept on in a hotel. I recommend this hotel to everyone. The only negative is the location. A little hard to find. However after driving around I found several of the hotels were located behind shopping centers. With that being said, I would stay there again!

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We stayed at this hotel while attending an event in the area. Did not spend much time there. Rooms were clean and comfortable. Staff was friendly.

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Very nice property, and staff was perfect.

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Very friendly and professional staff. Breakfast buffet was a nice assortment with eggs/omelets cooked to order.

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This was an absolutely wonderful stay. The hotel is so clean and nicely kept. The room was spotless and the staff was very friendly and helpful. The only thing I can say is that the pillows were separated into firm and soft, but there was really no difference. Other than that, I would definitely recommend this hotel.

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It was clean and close to places where tourist go like NASA and kemah. The only thing that is con is the bed its a little bit squeaky when i move.

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Stayed overnight on business in Hobby. Seems out of the way but a fast commute. A lot of things to do very close. Will be staying here again.

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No towels, only 1 bed for a family of 4

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The front desk receptionist were all cold, distracted and had a " don't bother me attitude", the house keeping staff were friendly and attentive. The room was very clean.

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The stay was great and for the price you can’t beat that. I had an issue with the room but the staff was able to fix it with no problem. Easy access to main HWY’s and Attraction. Plenty of restaurant in walking distance. Over all I would do it again.

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Great hotel. Hotels.com booking goofed, though. We stated we needed 2 beds, and they set that as a "preference" on the reservation. We got there, and they explained that it was not a requirement on the reservation but gave us a room with a fold out couch instead...which was nice. Great place to stay if you want to see Johnson Space Center.

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We were in town for a baseball tournament. Checked in late, had to get up early to get to the ballpark the next day. Front desk assured us that breakfast started at 6am. We were downstairs to eat at 6:30am and breakfast was not prepared, and the staff was rude and extremely lazy to help us get our son fed and out the door to his tournament. Thirty minutes […] after breakfast was supposed to be open, the staff had still not put the food out and was rude to us when we asked if breakfast was available. We paid for it, we should have been able to get what we paid for, and the customer service was awful! After getting home from the tournament, I checked my credit card online and found that the hotel also charged an additional $25 for incidentals. The front desk told us they would 'hold the card in the case of incidentals (we had none)' and it would not be charged. Obviously that was not true. When we called to complain to a manager, we were treated poorly by the staff that answered the phone and management was not available. Do not stay here! もっと読む

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Great location, clean rooms and common areas. It was Spring Break and the hotel was kind enough to keep the pool open beyond the posted hours to allow the kids extra play time.

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Everything about our stay was great. No complaints at all!

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Huge room - small tub only complaint.

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The hotel was great. Staff service was excellent and went out of their way to help. Breakfast was amazing, huge selection. Rooms clean and fresh. Would definitely recommend.

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Very very nice. I would stay again.

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Room was ok. The beds were awful they were hard and uncomfortable. It was cold outside so we tried to turn on the heat and a horrible smell came out of the vents the the fire alarm went off called front desk and the response we got was "No need to worry we get that complaint alot this time of year" We would not book this hotel again!

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Excellent service! Pretty and real clean!! Awesome location and easy to find food with the restaurants around.

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Quick check-in, clean room, little noise, near my client's office.

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