We stayed at the Excellence Playa Mujeres for a week for our honeymoon, during the end of August. I want to stress 2 important points (one good, one bad) to anyone reading these reviews:
1. The resort itself was amazing. The staff were funny, professional, and helpful. The daily assortment of activities were very well coordinated and entertaining. The nightly shows like the amazing Queen cover band (seriously, it was as if Freddie Mercury returned) was all great. The beach is beautiful, barely any seaweed, clear white sands, and a shoreline with no harsh waves and clear water. We never had an issue finding a palapa by the ocean (even when we slept in past 10am). The trip to Chichen Itza coordinated by the hotel went without a hitch.
2. Now, the one - and really, only one - downside that causes us to review this as a 4/5... was the food. My wife is Mexican and I have had the pleasure of enjoying authentic Mexican food for the last 5 years that we have been dating, including traveling to Mexico several times. The food at this resort was not - not even in the slightest - authentic Mexican food, nor was it even "good" food. The fancy french restaurant, the Japanese sushi place, the Italian place, and yes even the Mexican breakfasts, were all just bland, dry, under-seasoned boring dishes. The tortillas were rock hard. The flautas crumbled in your mouth. The tortilla soup tasted like alphagettios. The guacamole was a thin goop. We actually laughed at how bad it all was. 1/10.