Very clean but definitely some maintenance issues. Several broken floor tiles in the bathroom, for example. Front desk person lacked professionalism in her appearance and communication. We checked in at 10pm so maybe she was the B team but for $200 a night, do better. Super clean and comfortable though.
Michele
1 泊旅行
8/10
The unit was clean but the carpets were filthy
Karalee
2 泊旅行
10/10
Paul
1 泊旅行
10/10
Pete
1 泊旅行
8/10
the hotel itself was in need of an upgrade. got there early for check in to be able to go in the pool and the water was greenish. the hot tub water was kind of foggy and gray. the beds were comfortable, the mattress on the pull out couch was paper thin and yellow. the rooms were big but the tv was so small.
宿泊されたお客様
1 泊の家族旅行
10/10
This was the perfect location for our mini family getaway. We thoroughly enjoyed the pool, and our beds were super comfy. We had an emergency and my husband had to take my son to the emergency room late the evening we stayed. Since I was left without a vehicle with my daughter, the woman at the front desk so kindly extended our checkout time to wait on someone to pick us up. We ended up checking out early, but I so appreciated the accommodation to our emergency.
Jessca
1 泊の家族旅行
8/10
Lura
3 泊の出張
6/10
宿泊されたお客様
1 泊旅行
4/10
Very disappointed in the lack of quality at this hotel. We had a 2 night stay and our room was not cleaned the 2nd day. The breakfast was not only poor, but many items were not available (yogurt/eggs/milk). They had a heavily leaking pipe the whole time and it was disturbing to see the massive amounts of water being wasted. The hallways and stairwells were dirty. Do not recommend!
Melodee
2 泊の家族旅行
10/10
Jorge
1 泊旅行
2/10
Janet
1 泊旅行
10/10
Daniel
1 泊の家族旅行
2/10
Let me start by saying I never leave reviews, but this one required one. We stayed here for a family trip in to Reno area. The hotel is dirty. The light above door was broken. Inside the room, the USB and electrical outlets looked like someone have purposefully broke them. The pillows smelled like they had been used, and we even found a used pimple patch on the pillow case. The beds were uncomfortable. In the morning, the food ran out at 8a even though breakfast ended at 930a and staff did not appear to be interested in fixing that despite many people waiting. Food that was available did not taste good. We left for a couple hours and came back and the trash can out front was just as full and overflowing as when I left. My daughter heard the front staff cussing as they talked about not answering a phone that kept ringing and ringing. Just horrible place.