ホリデイ・イン エクスプレス ニュー ヘブン (Holiday Inn Express New Haven)

The management does not care about loyal customers. There was a mix up with my reservations and I was charged for two 5 day stays. Not a good way to treat a loyal customer that has stayed at that location several times a year with more trips scheduled. I will not be staying there again after this.....

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The room was very nice and the breakfast was very good.

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Wife and I had our first getaway from the kids, and New Haven was our destination for an event that weekend. All in all, we found the hotel to be great on all fronts. Our room was extra-spacious (I think we got changed into a bigger one than originally reserved), it was clean and the temperature was easy to manage. The morning breakfast had lot of options, […] which is always a plus. We plan to make this a yearly event and look forward to our stay here next year! もっと読む

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No complains about my 1 night stay at this hotel. Check-in was fast, got to my room right away. It was clean and as one would expect and I was able to fall asleep fast. There was about 4 pillows on the bed of all sizes and firmness which allowed me to choose which one I wanted. Skipped breakfast in the morning but it looked good. Everything you might […] expect from a chain hotel continental breakfast. Would stay here again next time I am in the area. もっと読む

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The hotel was beautiful and clean. Front dest staff was friendly and helpful. But our room was far from soundproof. The air conditioner was so loud it scared me awake everytime it kicked on. The door had no seal so it latched but every noise from the hall was heard all night.

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Nice, clean room. We were there for the beer festival in New Haven and the front desk was very accomodating by letting us check into our room early. The whirlpool tub was very relaxing. Overall a good experience. Will definitely book there next year for the event.

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The hotel was clean, and there was a free continental breakfast in the morning. There was an indoor pool that we didn't use, but it was nice sized and appeared to be very well taken care of.

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I think this hotel needs to do a much better job of enforcing the non-smoking rule. The room I was given was suppose to be a non smoking room but it clearly had been used for smokers. That and my fridge still had the previous persons leftovers.

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We were looking for a hotel to stay while visiting for a birthday party. After looking at numerous hotels and reviews we decided to settle on this one. I am glad that we did. The hotel was very nice and had great access to the highway. The breakfast was also very good. We will definitely stay here again when we are back in the area.

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The hotel is a little out of the way in terms of being in a populated area. It is just off the exit, but do not expect this to be a place where there are tons of restaurants or shopping nearby. The only place open late for food is the truck stop restaurant called Huddles. There are no places that deliver and no stores nearby. The hotel is nice and clean, […] but the customer service could definitely be improved upon. We checked in late on Friday evening and the woman working was very courteous, but everyone working over the weekend was not friendly or helpful. We asked for an additional chair for the room (there was only one provided and it was a computer chair with handles) and were told no. We were in a handicap accessible room and needed this for my mother, but were not given. Also, there is no microwave or fridge in the room, only a bucket for ice, but if you're on the second floor, you have to get it from the first or third floor. They also have signs about saving the environment and want you to reuse the towels, so if you're staying more than one night, don't expect them to bring you more. The TV had a nice selection, but no guide, so you have to flip around the channels to see what is on. All in all, it is a nice hotel, but for what you pay, you can find something else in the area and get better service and amenities. もっと読む

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Tina was extremely helpful and courteous to us. She recommended a great restaurant nearby AND called to make the reservation for us. The breakfast buffet was surprisingly good. The facility was clean and easy to get to from the interstate. Would definitely recommend to others.

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Great breakfast, nice room, comfortable bed.

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Our stay was very nice! The staff of the hotel was so nice and courteous. They really cared for the people staying there. We will go back in the future.

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Comfortable and quiet

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Was absolutely disappointed due to the fact that I reserved it for 5 people and upon arrival the room only had 2 beds and when we asked for a cot for the 5th person was told they did not allow those. Just exactly did u expect the 5th person to sleep? Was he to sleep on the floor? Is this normal practice for you to recommend a place that does this?

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The staff was helpful and the hotel was clean and quiet.

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This was a very nice hotel. Very clean & comfortable. Easy to find, right off I-469/US 30/IN 930. (I recall when there was nothing on this corner but now it is much better) The hotel had a great pool and excellent breakfast bar. The bed was comfortable and the bathroom was clean and well stocked with towels. If you need a nice place convenient to the […] East Side of Fort Wayne, The Scout Industrial Park, Norfolk Southern Railroad, Triple Crown, or Casad Industrial Park, this is the place to stay. We were there for the open house of The Fort Wayne Railroad Historical Society. もっと読む

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Hotel was well maintained inside and out. Price was very reasonable. Front desk staff on the afternoon shift could have been friendlier although I must say the woman apologized profusely when I made her aware of how her actions could be perceived as rude. Was very surprised and pleased with how nice the room was. Had a small but nice sitting area. Bed […] was VERY comfortable. Breakfast food needed someone to pay more attention to the restocking and emptying of the trash receptacles. Overall, would stay there again. もっと読む

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Fresh & quiet. Everything was in working order. Thank-you. Very pesty maid service, however. Walks in the room with her room key at 7 A.M. and almost 9 A.M.

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The breakfast was not as advertised. But I would stay again.

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nice and clean room

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Overpriced

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Nice place

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I reserved a standard double non smoking room online. The hotel did not have any non smoking room available. The charged me for the upgrade to a king non smoking. I was refunded the next morning! A complete surprise to me. The bed was harder the what I like, but everything else was good. Nice breakfast in the AM

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Very much enjoyed our stay at this hotel. Only problem, room was very warm, but repeated AC took care of that.

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A very clean hotel, the bathroom was spotless. The mattress and pilllows were uncomfortable. I wish I had remembered to bring my own pillow. We were supposed to be on a nonsmoking floor/room but got out of the elevator the first night and the entire floor smelled like cigarettes. Yuck! Overall, this was a very clean hotel and very well maintained. I […] was impressed. もっと読む

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This hotel was pretty decent. We liked the location as the neighborhood was quiet, yet close to a main highway. There was a nice family restraunt in the adjacent parking lot. We were disappointed the pool area did not have a hot tub, and the pool seemed plenty cold for my wife and I. Also, there was a bit of hair in our bathroom, which did not impress […] us, but it wasn't bad enough to complain to the front desk about. Our room had a jacuzzi in it, and we did enjoy that very much.....and there was room for two! :) The breakfast had a very nice selection, and we ate up! Overall, we were happy with the hotel. もっと読む

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Staff very helpful. Generally enjoyed our visit. Would suggest a close review of your rooms by maintenance. Dimmer above our hot tub did not work, and one bulb was burned out. Stopper in bath tub would not work. Water pressure not good at sink. These are small but irritating things. Also please put a clock somewhere in the lobby or by front desk!

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This hotel has easy access to Interstate 469 which makes getting to almost any place in Fort Wayne and the surrounding area a snap. The hot breakfast helps get your day of to a quicker start.

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We stayed at this hotel for a wedding in Fort Wayne. We arrived early, as did quite a few other people attending the wedding, to get ready. Unfortunately the rooms were not ready and check in time was not until 3:00 pm. But, the girl at the desk was just nasty to everyone that tried to check in early. If she would have projected a cordial, sypathetic […] demeanor, perhaps the guests would have been a little more patient. The hotel also should have anticipated the amount of guests they had coming in and had more than one housekeeper cleaning the rooms. もっと読む

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We stayed over Christmas weekend. The staff was very friendly. Hotel conveniently located near family, friends, and shopping. The hotel was fairly new so very clean. They have a fairly large selection for breakfast. Was one of the best hotel we have stayed at. Would stay there again when visiting Fort Wayne again.

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