Family trip of 5. We had such an amazing time. Easy check-in. The service was great, all the staff were friendly and helpful. Food was very tasty. Would recommend!
Jesenia
Jesenia、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 20 日
Buen resort en puerto plata
Hotel cuenta con muy buenas instalaciones, el personal muy atento, solo un par de excepciones en los restaurantes de reserva, pero en general muy buen servicio. Las habitaciones ya están un poco viejas y requieren remodelación y definitivamente los colchones requieren cambio, son poco cómodos.
Hernan
Hernan、6 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 29 日
Jessica p
Jessica p、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 3 月 14 日
1st and last time!
It was below average. The phone in the room did not work. We reported it and for 6 days it was not working. Tv had no options for english language speaking channels. The hot water did not work when we went to take a shower. Pushing numbers on the safe showed different numbers from what we selected. Mini fridge was not refilled daily. Could not get a bell hop to room to bring luggage down for check out. The food was average at best and not enough variety. Same thing served daily. The beach was nice and the pool. Things in the stores on the property were heavily over priced.
Jimmy
Jimmy、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 11 日
ALBERTO
ALBERTO、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 17 日
Nadia
Nadia、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 4 日
Food quality is terrible, power goes out often, staff rude, alcohol watered down and bottom shelve. 9 of us came home with food poisoning.
Michele
Michele、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 2 月 4 日
sharon
sharon、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 2 月 4 日
The view is beautiful, and the entertainment staff is solid - but the front desk staff and customer care desk staff is so rude. The buffet food is average at best, and they only let you book 1 ala carte restaurant - so make sure you bring Imodium AD with you. The rooms are run down, the AC barely works. They ran out of Vodka and Rum during our stay - no specialty drink menu - the drinks are not great - only one beer available. We made the best of our vacation as we were with great friends and the weather was amazing - but I would not return to this resort.
Stacey
Stacey、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 3 日
Beautiful property, excellent drinks and food options. Friendly stuff and great perks for ULC members!
Klaudia
Klaudia、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 31 日
Wade
Wade、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 31 日
This stay was a nightmare from elms street! First night they didn’t notify me that the outlets are European so I couldn’t charge my phone! The shower was so small in the room that the shower curtain kept sticking to me while I showered! The next morning I find little mini spiders all over my cellphone! And underneath it just crawling around’ I lost my mind, and only to get out of bed and see some in there too!
So I went and complained and they changed my room AND CHARGED ME EXTRA for changing my room only to get to the new room and there wasn’t any AC WORKING OR WATER!! It was soooo hot my room was like a sauna ! I couldn’t bare it and on top of this! The power kept going out every hour!
Then they changed me to ANOTHER ROOM and the AC worked perfectly fine, but there was still no water ! I needed to brush my teeth and shower and get ready for my day! I was so frustrated at this point, I went and complained! I wanted my money back & they kept avoiding that question! Only to change me to ANOTHER ROOM. All that moving around and moving luggage put me in such a bad mood I decided to go stay somewhere else , but sadly they couldn’t refund me my money! I was so upset with this whole situation, not to mention their food was not the best! It was so gross I barely ate anything on the resort. So moral of the story! BE CAREFUL BEFORE YOU BOOK HERE! I don’t want you experiencing the same thing that I did!
Achim
Achim、10 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 31 日
Excellent
edwin
edwin、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 1 月 30 日
No like
Jenny
Jenny、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 1 月 29 日
The place does not deserve a 5 star. Very poor service.
Annie
Annie、8 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 28 日
Allan Hein
Allan Hein、15 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 28 日
I love this place, the pools are amazing, bar service great depending on the bartender, and the staff is truly welcom
Stizzy's
Stizzy's、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 1 月 26 日
Reynaldo
Reynaldo、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 24 日
Lathan
Lathan、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 1 月 23 日
Kenya
Kenya、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 22 日
Had an amazing time. Staff is exceptional and super nice. Great place to go escape.
chrisbell
chrisbell、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 20 日
The property is beautiful. The staff is amazingly friendly. The only thing I didn’t like was the food quality. I went to Dominican to have traditional Dominican food but there was none other than just rice and beans and Mangu. I believe there more to that. The drinks are water down and tastes horrible. For a luxury resort they should consider making changes in the food and beverage department. Other than that my husband and I enjoyed our stay.