Arrived very late after a long day of driving. Poor signage. Lobby drive too narrow to navigate in large vehicle. Parking lot full, clerk yelled thru the locked door that we should use key to enter. I tried yelling back that we were trying to check in and concerned about parking. She said there was no check in after midnight and she’d have to cancel our room. I called from the car to try and clear up the confusion. She said Expedia (not hotels.com) would have to work it out, and hung up. Hotels.com told me she (same person) refused to refund my payment.
宿泊されたお客様
1 泊の家族旅行
10/10
Raisha
1 泊旅行
10/10
Joe
1 泊の家族旅行
10/10
We have stayed here twice during moves with the Military and they have both been phenomenal. Very family friendly hotel and accommodating. Their staff is so friendly and makes for a more peaceful stay during a rough transition during moving season. Thank you Home2 Suites!
Abigail
2 泊の家族旅行
10/10
Joe
1 泊の出張
10/10
Great facility
Jeffrey
1 泊の家族旅行
10/10
Dawn
5 泊旅行
10/10
Staff was great
Philip
1 泊の家族旅行
8/10
Matthew
4 泊旅行
10/10
Staff was lovely and clean and well maintained rooms