I used their pick up service from the air port with an additional cost of 100k and it worked fine. As for the room, I was hoping to stay in non smoking room but it smells like smoke. There was water leaking from hand shower in the bathroom. There were enough hot water but shower head was not working properly.
I had hard time to figure out how to plug in a electric kettle as all outlets were on the odd places. Also, there was room instructions provided in Vietnamese only and not in English.
As for their service, staffs were kind and helpful but had some difficulty communicating in English.
It was very comfort hotel. The staff, they speaks very good and clear English.
They cook for me a pho, as a breakfast. It was delicious and touched.
I recommend the hotel.