The staff needs training on handling passports and other sensitive information. The staff in the restaurant need training on customer service - we were seated at a table for buffet breakfast. We left our purse and other belongings at the table and went to the buffet line. By the time we came back an "important man" decided to take our table and we were moved out from there!!! The shower was toggling between scalding hot and super cold every 2 seconds. Taking a shower was scary due to that. There were insects and possibly bed bugs from what the dermatologist told me based on my rashes I developed after a couple of nights at this hotel. Location to the beach is great!
Sujana
4 泊の家族旅行
10/10
At check-in, first rep did not find my reservation and was asking if the booking was in any other name. I produced hard copy of Expedia confirmation and another rep completed check-in process. The first rep did not come back to acknowledge that my reservation was there!
Next, I asked if there was a business desk and computer for me to use. Front desk pointed me to a room which had a desktop, monitor and printer. It was switched off and there were no instructions how to turn on, and there was no help available.
I did not dine at the property so no comment about that. (Tip: I walked to Inox next block and ate at the Eat place. Good food, clean facility and inexpensive. Service a bit slow but good)
Used the fitness center - one elliptical and two treadmills, there were 3-5 people wanting to use the machines!
Checkout was very smooth. 👍
Overall enjoyed my stay.
Deepak
3 泊旅行
10/10
Quite and lovely
Ganesh
2 泊の友人との旅行
8/10
Costanza
1 泊旅行
8/10
Little old property and some of the amenities in room are reused which needs to be restocked for next customer actually and the Buffett is not good which I tasted few years back
Sri Venkata
1 泊旅行
8/10
Location is good, old hotel but excellent ITC upkeep
Atul
1 泊の出張
10/10
The hotel takes pride in their service- from check in to room service and dining. All requests are met ASAP. We even saw some guests being unreasonable but their needs were catered without any complaint. We highly recommend the Kai Reataurant. The chef is a very talented person who can make all kinds of Asian food and present them very creatively. We are there twice. Breakfast options were also great.
Ravinran
6 泊の家族旅行
10/10
Over all good stay
Bhavani
1 泊の家族旅行
10/10
Service was wonderful. The staff were very friendly and helpful.
Srinivas
2 泊の家族旅行
4/10
The hotel needs refurbishment. The service of the concierge and Durga ( from Dakshinyan) were just excellent. Rest of the people need to be more upto the standards set by these two.
Sana
3 泊の友人との旅行
10/10
MAHITA
6 泊の家族旅行
6/10
Rama
5 泊の家族旅行
8/10
Satyanarayana
2 泊旅行
6/10
Not up to the standards
Naveen
2 泊の家族旅行
10/10
RAVISANKAR
1 泊旅行
10/10
Sanjay
2 泊旅行
8/10
Feels food is a bit expensive
Naga Maruthi Kumar
2 泊旅行
8/10
Overall experience was very good
Sudip Kumar
2 泊の家族旅行
10/10
Excellent
nitin
2 泊旅行
10/10
Property is very good and food extra ordinary.. just love the location in front if beach and staff given sea facing room and its awesome.
Natesh Kumar
2 泊の家族旅行
10/10
Ramesh
1 泊旅行
10/10
Loved the stay. No complaints. Staff is helpful and accommodating. Premises are kept very clean. Pool is clean and tidy as well. Would definitely stay here again.
Amruta
5 泊の家族旅行
10/10
Breakfast is good and hygienic.
Close to RK beach.
The room was very cold, and the temperature is not dropping below 24 degrees despite turning off the AC.