Site on Hotels.com said pool wasnt open. I called months ahead and was assurd it would be open. Called week before and manager said it would be open. It wasnt open
Kenneth
Kenneth、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 16 日
Great experience for a quick stay.
Quick overnight stay close to O’Hare for an early morning international flight. The staff at check-in was very friendly and helpful.
Rebecca
Rebecca、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 8 月 12 日
Jennifer
Jennifer、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 8 月 9 日
Emily
Emily、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 8 日
Bart
Bart、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 8 月 6 日
Theresa
Theresa、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 4 日
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 8 月 3 日
Mike
Mike、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 8 月 3 日
I found it to be a perfectly nice hotel. The checkin staff was personable and efficient. The room was clean. The bed, etc. were all good. I was there for 3 nights. They said they would only service the room on request. On the morning of day 2, I ask for fresh towels and an additional bar of soap as the soap was the size of a half dollar. The room was not serviced. I made do. I asked again on the morning of day 3 that the room be serviced. Both the morning manager and the general manager assured me it would be a priority and that it would be serviced. IT WAS NOT. That evening I had to go to the front desk for additional towels, soap and shampoo. They had no shampoo (only conditioner). That's simply not satsifactory. There are simply too many other options in the area.
Ron
Ron、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 8 月 3 日
Christina
Christina、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 8 月 2 日
Never again at Holiday Inn
Tim
Tim、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 2 日
Amy
Amy、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 2 日
Tim
Tim、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 8 月 1 日
Bathroom lacked amenities for two people!
Kenneth
Kenneth、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 30 日
cynthia
cynthia、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 25 日
Melissa
Melissa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 7 月 24 日
The most terrible stay possible. Avoid if you can
From the beginning the stay was very unwelcoming. We had to ask to get fresh towels about three times the next day to then have to pick it up from the lobby. The staff was complaining to us that they are fully booked so cannot provide service. Ice machine was broken on our floor. Manager was never available and also the staff attitude was like they did not care.
It was so terrible that we checked out early after 2 nights rather than stay the full 7 nights and moved to a different hotel - Hyatt in Chicago.
I am so scarred by my experience that even during rest of my trip i am avoiding any IHG property as i do not want to live through the nightmare.
Housekeeping staff picked up the tip we left them, but did not bother to leave paper cups and fresh towels.