This was my second stay at this property. The first stay was lovely.
This time, when we walked in, the room smelled very odd. The AC is six inches from the bed, and the options are for it to blow odd-smelling air directly on you all night or turn it off and sweat. Further, there is black mold in the bathroom. I would not advise anyone to stay here, as we got a terrible night's sleep, and I had an awful cough for two days. It felt, looked, and smelled very unhealthy.
We checked in after 11pm, and there was no staff on site. If there had been, I would have refused the room. When I brought the conditions to staff's attention, they apologized and offered 50% off my next stay. I kindly requested that this be applied to this past stay, and they let me know they were only unable to do so because it was billed through a third party.
When Hotels.com called them, they claimed I had never raised an issue with the room and they had no idea what I was talking about regarding the mold. Mind you, I have all of the above in writing, as the entire exchange took place via email.
I travel a lot -- I stayed in six hotels in March alone. Running a hotel is difficult, and I appreciate that. This is the first time in all my months and years of travel I've ever felt unsafe enough to ask for my money back.
Bottom line, don't stay here. You'll probably get sick, and they'll definitely lie to you at some point.