We arrived at the hotel at 8pm and it was locked up, reception area was gated. The sign had a number to call to contact the hotel with problems. We had no wifi so we went to the cafe across the street to ask to use their wifi. After trying multiple times to contact someone we gave up. We had a confirmed room and no way to get in. After a couple of hours I read a line at the bottom of my confirmation sheet which said I would get an email with an access code 48 hours prior to arrival. We had been traveling longer than that and I had no way of getting emails in another country. So them sending it was of no use. I had to text my husband in the states, have him get into my email and text me the access code. So after 2 hours of stress and looking for another hotel we were finally able to get into the hotel. The note with our key said our room was on the 2nd floor, it was on the 3rd, and no elevator. There was no one to help with info on parking, dining or the city. I was worried about the car all night. The next day' I was told that they weren't fully booked so they didn't staff the desk after 4. It was a very frustration experience. The room however was comfortable. Maxi the cat, however, was no where to be seen. I probably wouldn't stay there again, only because of the stress they put us through. But the room itself and the hotel was pleasant.
