I have been a loyal customer for the past 8 years, with over 30 stays, but my recent experience at this hotel has been extremely disappointing. It seems the only thing that remains unchanged (changing owners from Kempinski to a Hilton now) is the steep pricing. Everything else has gone downhill compared to the previous hotel.
1. Cheaper Bedding: The previous hotel used Muhldorfer bedding, which was a major draw for me. The new bedding is noticeably cheaper, and the mattresses are too soft, contributing to an overall poorer experience.
2. Unwelcoming Staff: The staff is now below average and not welcoming at all. This is a stark contrast to the warm hospitality I used to receive.
3. Unpleasant Odor: The hotel now has an unpleasant odor, which is a huge downgrade from the previous hotel’s refreshing and luxurious scent.
4. Deteriorated Lobby: The lobby has transformed from a luxurious space to something completely unremarkable, which detracts from the initial impression of the hotel.
5. Cold Jacuzzi: The jacuzzi water has become colder, seemingly as a cost-saving measure. This diminishes the relaxing experience that guests look forward to.
6. Poor Breakfast: The breakfast was small with a lack of choice, a significant step down from what used to be offered.
Overall, I can no longer recommend this hotel. It no longer provides a proper 5-star experience. Previously a gem,actually one of the top hotels in Vilnius after 8 years of consistent stays, I will not be returning.