The folks at the check in desk were helpful in person, but what the emailed me didn't always match other communicated information. I was led to believe we could call the morning of our planned arrival to see if we could check in a few hours before the regular check-in time. But when I actually did that, I was told that even though the run was ready, there would be an additional charge that they had not mentioned before. So I ended up having to kill time with some exhausted children on a hot day waiting for 3pm to roll around. When they sent us to our room, it turned out that particular room had not actually been cleaned yet, so they switched us to another one. In that one, we found an item left by the previous people.
They did not have a proper luggage cart available when we arrived, so offered us a cleaners' cart instead. It was gross. It had half eaten pizza at the bottom. I brought along my own cleaning supplies (having read other people's reviews, and yet needing cheap accomodations!), so I just cleaned the whole suite before unpacking. The counter was sticky. The cupboards were dusty inside.
I had also read beforehand that there was daily housekeeping services, but our second day nothing happened. We needed a few more towels and more TP, so I requested just those items be attended to. After that, they gave us the royal treatment, cleaning everything every day, replacing sheets ever day even though we made ou beds (so unnecessary, but OK, fine).