I cancelled on arrival when I saw the poor conditions the place was in and lost my whole payment. The reception area looked like a pigs corters.
We got backrooms after we paid for rooms with balconies - 3x rooms.
I demand my refund from Booking dot com please
Jacoba
Jacoba、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 1 月 13 日
Poor condition! Fell down the stairs no signs slippery when wet, they did not even dry up the staircase in the morning after it rained. Bathroom moldy and shoddy, curtains not even hung up properly, curtains dirty. We were not even warned about load shedding when we arrived so were not prepared ahead of time. False advertising as it says breakfast patio… no such thing!!!
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2020 年 12 月 22 日
Trudie
Trudie、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2020 年 12 月 16 日
Our stay was superb indeed amazing place and staff
Motshabi
Motshabi、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2020 年 6 月 15 日
Salome
Salome、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020 年 1 月 6 日
The stay was good. I enjoyed the privacy.
Nompilo
Nompilo、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019 年 11 月 11 日
Wasnt great but no so bad
The DStv didn't work, WiFi didn't work. 1 room was nice, the other room had a towel rack missing, overall it was good value for money, rooms are spacious but the place is a-bit neglected. Caretaker was very willing to assist and very helpful.
Pranashan
Pranashan、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019 年 8 月 5 日
The check in was great wifi was slow. Couldnt sleep too much noise and in the morning coulding get breakfast because we came down at 9.30. Werent told time breakfast ended. Location was good staff was pleasant.
Desmond
Desmond、1 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019 年 7 月 5 日
Poor noise control by inconsiderate guests
People partying till 5am by swimming pool. No sleep first night. Security unable to control loud noise by inconsiderate guests.
Gary
Gary、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019 年 7 月 1 日
Staff where noisy at 5am in the morning
Leanne
Leanne、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019 年 4 月 28 日
We felt safe with the security gates, and the guard .
We didn't like how noisey it was outside our room window and bathroom window. Shower stall was very dirty and the shower door was loose and moldy. Please add some shelves or hooks in the bathroom. There's no place to put your
Toiletries.
The throw at the foot of the bed was filthy, had dried food or something stuck to it.
The cords for the fridge and night lights was a mangled mess.
The head board was not attached to the bed,we had to use towels in-between the wall and the head board. We could hear the people in the next room and it seemed like their headboard was free standing as well.
The parking situation was an absolute mess. We had no parking on one night. After asking for help from the guard we were able to park on the side of the building next to the stairs. The next night, we had the tiniest parking spots ever. Both my husband and I were unable to get out of our small car. By the way we are not obese people.
The staff were not friendly to us. I hate to think it was a race issue. We have stayed at other places in Umhlanga and we were disappointed with your place.
宿泊されたお客様
3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2019 年 2 月 10 日
Tariman
Its a house. They rent out the rooms.
Very old and terrible condition. Don't waste your money.
Not worth the cost. Location is nothing to shout about either.
Yasmin
Yasmin、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018 年 9 月 7 日
memory
memory、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018 年 6 月 25 日
Pleasent stay
Pleasant accommodation friendly helpful staff. 4 Sleeper room a little small but neat and clean. Bathroom was neat but basin was blocked and staff did try to unblock and got it to flow better they also arranged for plumber to come in sort out for future guests.
Zubair
Zubair、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018 年 6 月 10 日
Wir haben unseren kurzen Aufenthalt sehr genossen. Alles total unkompliziert!
Ramona
Ramona、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2018 年 4 月 3 日
RAJU
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2018 年 3 月 16 日
TV had issues. Was searching for signal the whole night. Overall stay was good.
Vimla
Vimla、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2017 年 6 月 27 日
Was an above average experience
I loved the place very much, only thing I did not like was the fact that there weren't enough blankets, the shower water the first morning was cold. But overall I was happy.
Tobile
Tobile、2 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2017 年 6 月 6 日
Large, comfortable family room with seaviews. Friendly staff. Walking distance to La Lucia Mall. Well located between Durban and Umhlanga. Good value breakfast.
Alan
Alan、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2017 年 4 月 21 日
Terrible Stay
Firstly We did not get the room we booked. We booked a King Size Family room over looking the Pool and we got a room on the other side. This is definitely not a 4 star hotel, it is far from it. Breakfast was terrible and the staff battle to understand what we asked for. Their was no buffet breakfast as advertise and the pool was not heated. This hotel is dated and the improvements they are trying to make wont improve anything unless the staff get proper professional training and learn to understand the English language better. The noise levels during the night and early morning by the staff are very unwelcome, people come on holiday to rest and not be disturb by loud conversations of people that are actually standing right next to each. I am utterly disappointed with this place and with Hotels.Com as the information you had on your site was note what was at the hotel, nothing corresponded.
I will not recommend this place to anyone and will be extra careful if i ever booked through this site again.
Tania
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2017 年 2 月 12 日
it's a 3 star and not a 4 star place
宿泊されたお客様
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2017 年 1 月 3 日
Elegance defined
Brilliant stay. Apart from an elegant room the staff were very friendly and extremely helpful.
Craig
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2016 年 12 月 28 日
good service and location
friendly and helpfull staff and very well managed; highly recommended
Wesley
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2016 年 12 月 13 日
Great place
I would visit again, great view, great area. Jogging, shopping mall walking distance.