Very dated. Reception area and bedrooms could do with a good clean
宿泊されたお客様
1 泊旅行
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8/10 (とても良い)
2024年12月8日
Good choice
Good location. Spacious room. Very enjoyable.
宿泊されたお客様
1 泊の家族旅行
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8/10 (とても良い)
2024年12月7日
Adam
Adam、1 泊旅行
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6/10 (良い)
2024年12月4日
Kilsby and Williams
Kilsby and Williams、1 泊の出張
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8/10 (とても良い)
2024年12月3日
We had a lovely time visiting Chester for the first time, the hotel was lovely , prime location and modern.
Unfortunately the breakfast service was a bit of a let down. Waited a very long time to be seated we were the only ones waiting, warm drinks arrived with no milk, had to ask for some later, didn’t seem any organisation the staff so much so we did not go for our breakfast on the Sunday which was a shame seen as tho this was paid for
Paul
Paul、2 泊旅行
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10/10 (最高に素晴らしい)
2024年12月2日
Vicky
Vicky、1 泊旅行
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6/10 (良い)
2024年12月1日
Nice but better hotels in chester.
The hotel was in a good location and was nice, but after staying at other hotels in chester I wouldn't say it was the best if staying with children. The pull out sofa bed was incredibly uncomfortable compared to other sofa/put up beds. The breakfast was nice, but the service seemed a bit disorganised at times. Parking at the hotel was a bonus.
JAMIE
JAMIE、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月28日
Roger
Roger、2 泊の出張
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8/10 (とても良い)
2024年11月24日
Katherine
Katherine、1 泊の家族旅行
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6/10 (良い)
2024年11月24日
Stay was ok..
Receptionist was a little rude. Room was worn down and old fashioned. It was supposed to be a ‘desirable’ room but left a lot to be desired but the bed was comfy enough. Waited over 20 minutes to be seated for breakfast and staff were muttering under their breath in annoyance and stomping around slamming items down - when they spoke to you they were friendly enough. Breakfast was really good when we eventually had it. Overpriced - wouldn’t stay there again.
Rebecca
Rebecca、1 泊旅行
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6/10 (良い)
2024年11月18日
Tired and dated
The place generally was a bit tired. We booked the delux room and the bed was 2 singles pushed together which wasnt great. Id expect at the minimum a double bed if not a king size. There was thick layers of dust on the lamps and the decor was tired. The sockets were poorly placed and there was no where charge your phone near the bed. Overall i would say our stays in premier inns were alot better. The bathrooms were tired and have a shower over bath which again was tired woth poor finishes. Thr location was good thats the only real positive.
Alan
Alan、1 泊旅行
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8/10 (とても良い)
2024年11月18日
Joanne
Joanne、3 泊旅行
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6/10 (良い)
2024年11月17日
Terrible breakfast
I don't normally review, which I will do going forward, as I should give both good and bad reviews. Breakfast was a poor show. Cheap black pudding / eggs not cooked (white uncooked egg slime) / bacon rock hard and inedible. Staff didn't check if everything was okay. Looked for the server, but didn't see them. Eat some of the the food. Was expecting much better quality. I stay in a lot of hotels that have cost less, but much better service and quality of food.
宿泊されたお客様
1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月17日
Beautiful hotel, great location, great amenities. Would definitely stay here again
Samanta
Samanta、1 泊旅行
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8/10 (とても良い)
2024年11月16日
Sue
Sue、1 泊旅行
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8/10 (とても良い)
2024年11月16日
Expected higher standards
We weren’t informed before arrival that there was on-going maintenance in the reception area. A temporary reception was located in the building next door & if it wasn’t for a note on the entrance door then we wouldn’t have known.
Booked a ‘comfortable double room’ & it clearly stated 1x double bed; I got 2x single beds (see photos for more).
I wasn’t impressed with the bathroom door, it was translucent, anybody the other side of the door could clearly see in. There was no privacy- no lock on the door either.
The hotels positioning also meant that the curtains/voile needed to be closed unless you wanted the public to see in to your room!
The ‘free’ facilities for hot water (tea or coffee) should be out on display & the added ‘tuck’ snacks should be in a different location (cupboard) with a clear message to say that these are additional & further payments will need to be made on check-out.
The prices were extortionate for the snacks too! £2.50 for a can of pop!!!!!!
If there are 2 people staying, then the room should allocate for that many people. We only received 1 key card. There was 1x face cloth, 1x hand towel & it was only through searching in the cupboard that there was an extra body towel or there would have only been 1 of those too.
Service for breakfast on the 5th floor was okay.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月12日
Ross
Ross、3 泊の出張
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8/10 (とても良い)
2024年11月8日
J J
J J、1 泊旅行
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8/10 (とても良い)
2024年11月7日
Tristan
Tristan、1 泊旅行
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8/10 (とても良い)
2024年11月3日
Stay was lovely however the TV was shocking remote didn’t work and we got a second remote and that didn’t work either and could only get 3 random channels