I had made a mistake with my previous booking and was missing 2 nights on my trip, and I found this one quickly based on location and pricing and my needs. I was a solo traveler and I had an accident recently, and so I really appreciated the attentive staff and while I speak Japanese, there were times where I couldn't understand and they had a translator display tool that was so helpful for me to confirm that I understood what the front desk was saying. The Taxi Loading was easy too. Highly recommend for a solo traveler!