No reception in this "hotel". Room looked lovely, but bed was the worst I have ever slept in, so soft, really uncomfortable (room 4), I ended up sleeping on the floor. Windows didn't fully close, but were painted in that position, so road noise was very bad. Reading similar reviews (indeed one about the poor bed), their response is very generic, so guess they know of the problems, but don't care enough to fix them (eg get a proper hotel mattress, not a cheapy off the internet). i booked this as it looked like a nice restful place to stay (eincluding the name), but this spoilt the start of our weekend break as I was so tired the next couple of days.
I would suggest the owner needs to read these pieces of feedback on Hotels.com and actually do something about them. I will definitely not go back to stay, which is a shame as it is a good location and the restaurant next door was very nice.