Stayed here for my 2 nights I was in London. Definitely are a LOT of stairs if you're anywhere above the 1st floor. If you have heavy luggage, the second floor seems so far away. No lift, so just be prepared to climb. Not an issue without luggage, but with luggage it was a struggle.
Once upstairs, my room was very large and spacious. The bed was fine for a few nights of sleep. The bathroom was small (like all of European bathrooms) but the shower had plenty of space and it all did what was expected. It all seemed mostly clean, there were a few hairs in pretty sure weren't mine, but that wasn't a big deal, they were in random places in the bathroom.
The windows opened up nicely to let in air and there was also a nice stand alone fan that helped, as I was there in the middle of a heat wave.
It is located in a GREAT place near the Earls Court Tube entrance! So convenient. I stayed here so it was easy to get into the city, but also the day I was leaving, it was easy to get to the airport.
I would stay here again. I felt it served what I needed.
There was construction happening, so that was a little annoying, as they turned off the water when I wanted to shower and had to wait 10 minutes to take a shower when I was already standing in the shower and no water had come out 😅 but again, my room seemed updated and the front desk staff were friendly.