No hot water on arrival. Lock on door not working. Told by duty manager that only alternative was 40 minutes walk away. No offer of reimbursement.
alec
1 泊旅行
4/10
Efter mindre end 10 min brusebad var der ikke mere varmt vand. Gammelt og meget slidt hotel. Dog hyggelig bar
Thomas
1 泊旅行
8/10
宿泊されたお客様
1 泊旅行
6/10
Clean beds linen towels!
Could do with an update but comfortable for what I wanted
Graham
2 泊の友人との旅行
2/10
Dreadful experience. Vastly overpriced. No toiletries provided. Room had mould on part of ceiling and wall.
宿泊されたお客様
1 泊旅行
6/10
Jorge
1 泊の家族旅行
8/10
George
2 泊旅行
10/10
Alles top.
Gabriele
1 泊の家族旅行
10/10
Kevin
1 泊の友人との旅行
10/10
Mary
2 泊旅行
4/10
Wet towels folded on bed!No cups,dirty towels,very noisy,no proper sheets on bed,very narrow and steep stairs to room,no hanging facilities in shower for towels/tolietries.
Dennis
1 泊旅行
2/10
Dreadfull
Michelle
2 泊の家族旅行
2/10
The Bar was quirky..... that is the most positive thing i can say. Under refurbishment but the main starcase in the hotel with its broken floor tiles, Fire address panel that is faulty and missing smoke alarms make this place an accident waiting to happen. Fire doors wedged open and that was before i even made it to the bedroom. The bathroom was tiny dated and quite frankly filthy. The bedroom appeared clean however the bedding if cleaned had certainly not been ironed. An expensive mistake that will never be repeated this place was abysmal. I did email my concerns to the hotel with no response, this indicates the level of customer care to expect
Roy
1 泊旅行
8/10
Das Zimmer war einigermaßen sauber und geräumig, eigentlich auch ruhig gelegen, wenn nicht betrunkene Gäste in der Nacht ständig rumgepöbelt hätten, das Bad war äußerlich nicht sehr sauber und das Fenster ließ sich nicht schließen.
Oliver
1 泊の家族旅行
8/10
Betina
1 泊旅行
2/10
Did not check in, I did not feel comfortable staying there
If this is the type of hotels Expedia promotes. I would be scared to use Expedia again
Donald
1 泊旅行
6/10
Antun
1 泊旅行
4/10
The outside of the building looked dilapidated the whole of the upstairs smelt of cooking , the kettle flex had a warning on ,do not use failed , the whole place could with a clean
Paul
2 泊旅行
10/10
Inn is experiencing renovation. They’re adding a kitchen. Some of the rooms still need to be refurbished. Otherwise it was a very comfortable stay
SUSAN
1 泊旅行
2/10
Pramod
2 泊旅行
8/10
Location - very central.
Charlie
1 泊旅行
2/10
We arrived at 5.30pm on NYE to find our room dirty, slept in by staff, rubbish bins everywhere and mouldy, damp and cold. This was a special night away for my partner’s Christmas present and to bring in the bells in what we thought would be style considering the £121 price tag for room only.
As it’s rural we had no choice but to just drive home. I booked this on December 4th and obviously with it being so late on NYE we couldn’t find alternative accommodation or celebrations.
No compensation or help was offered. Just refunded promptly and ushered out!
The staff seemed to be having in-house arguments about other staff with the manager sitting outside in her car avoiding us at all costs and leaving it to the bar staff to sort. One particular member of staff was very shocked and couldn’t apologise more but it wasn’t her sole responsibility.
Avoid at all costs.
This hotel should not be on this site as it is portrayed suitable and definitely was not- I’m being kind when I write that.
The management should hang their heads in shame.
I will be emailing head office.
宿泊されたお客様
1 泊旅行
8/10
Good cheap overnight accommodation in Aberfoyle.
Dan
1 泊の友人との旅行
10/10
Great service, friendly staff
宿泊されたお客様
1 泊の家族旅行
8/10
First night bath consistently dripping kept us awake both nights we stayed the rooms could do with a make over and the second night we could not get through the outer door